We're looking for Customer Service Representatives!
Capital One Philippines Shared Services Corp. is new in town and hiring! We are the rock solid support organization for the 7th largest full service US bank. We are seeking self-starting individuals with strong attention to detail and outstanding passion for our customers. Our team is responsible for providing prompt and courteous service within a functional area of the call center. The position is responsible for supporting customer accounts and/or business processes to ensure excellent customer satisfaction and adherence to business goals in our Collections, Care, Credit, or Dispute teams.
- At least 1 semester of college education or completed a short course
- Fluent in English and excellent conversational skills
- Must be willing to work in Alabang, Muntinlupa City
- Must be willing to work on shifting schedules primarily during Night Shift
- Call-center experience is an advantage but NO EXPERIENCE REQUIRED
- Provide excellent customer service to existing customers
- Perform account level research and advise customer of products that may benefit them
- Stay up to date on all changes, developments and enhancements for all systems, products, and upgrades
- Update account information and complete accurate documentation