Why should you work with us?

Salary

We offer an above industry-standard salary package ranging from 24-31k plus benefits such as HMO (health insurance), life insurance & a retirement plan.

Stability

We are a strong brand, having been in the industry for more than 200 years already. To date, we are currently servicing over 200 million customers worldwide in around 160 countries. We are continuously growing and we take pride in offering career opportunities for everyone. We have a very low attrition rate, a testament of how we value our employees.

Prestige

Being with us means being employed in a direct-hire position for a global bank’s Business Process Solutions. We are in-house, and become a brand ambassador for a world leading bank!

Career growth

We promote from within - we believe in taking care of our employees and ensuring their career growth. Everyone will get a fair chance on applying for a promotion / other roles, as long as you adhere to the minimum 2 year tenure policy.

Educational Assistance

We offer educational assistance and there is an opportunity to reimburse 50 to 100% of your tuition fees.

Retirement plan

We care for our employees and we want to invest in your future. We will allocate a certain amount based on your basic salary for your retirement plan – which you can cash out after five years of employment, or have it continue should you choose to be with us for more than five years.

Staff loans

After a year of employment with us, we offer staff loans for when you need it most - for emergency, equipment or appliance loan, home improvement and care repair loans at very low interest rates.

Fast and easy recruitment process

Have your initial interview over the phone for 15-20 minutes and be prioritized for the next steps. The process is easy, with just 4 steps (If candidate has call center background - we don’t require versant exams, and no mock call!). You can complete the entire process in 4 to 5 hours, and get a job offer within the day!



We’re looking for Customer Solutions Officers!

Job Role Description
  • Provide ‘worldclass’ service excellence to our banking clients by offering consistent excellent telephone banking experience
  • Attend to both inbound & outbound telephone calls in accordance with the standard operating procedures
  • Processing of Online banking transactions which include financial entries & data maintenance
  • Identify sales opportunities to further enhance client relationships
Requirements
  • Graduate of any four year course, with or without experience in an international BPO/Call Center setting (College graduates are also welcome to apply)
  • For High School graduates or College undergraduates - at least 1 year BPO experience
  • Above Average English Communication Skills
  • Amenable to work in Bonifacio Global City, Taguig
  • Amenable working on shifts, holidays, weekends & extended work hours
  • Applicants should be Filipino citizens or hold relevant residence status
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
  • Strong team spirit with passion and drive to help users and deliver the best in customer service
Why work with Us?
  • Learn the basics of being a banker thru mastery of global banking and financial services
  • Opportunity to interface with multicultural clients across the globe (Speak with clients from US, UK, Australia & Singapore)
  • Develop leadership skills (problem solving, decision­making, negotiating, selling, working in a team, and effective communications)
Career Growth
  • Be part of our pioneer or fast growing team of Customer Solutions Officers (CSOs).
  • Most of our Team Leaders, Trainers & Operations Managers started as CSOs and were trained and developed from within. Enjoy talent development programs that can make you part of our future leaders!

Apply for this position


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Note: Please bring your updated resume.

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