About HSBC

HSBC is one of the world's largest banking and financial services organisations, with around 6,600 offices in both established and faster-growing markets. We aim to be where the economic growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

We serve around 58 million customers through our four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Our network covers 81 countries and territories in six geographical regions: Europe, Hong Kong, Rest of Asia-Pacific, Middle East and North Africa, North America and Latin America.

Our aim is to be acknowledged as the world's leading international bank. Listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges, shares in HSBC Holdings plc are held by about 220,000 shareholders in 129 countries and territories.

We are an equal opportunities employer

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

ABOUT HSBC GLOBAL RESOURCING - Excellence in Ideas & Delivery. We are a full banking and financial services outsourcing service provider. A vital part of the HSBC's group's Global strategy, we help the Group remain competitive in the ever changing world of Banking and Finance.

Our Core Values are derived from HSBC's 7 Global pillars which are integral to its strategy as they shape the culture and define the character of the organization.

Our Customers - Service Excellence Customers are our foundation and our future. We always strive to improve the customer experience by living our brand values, to allow the customer to experience HSBC is the 'best place to bank'.

Our Brand - The World's Local Bank HSBC has been voted as the world's most valuable bank among the world's top 500 banks. Operating from 85 countries, with 9500 offices and servicing more than 100 million customers.

Our Culture - The Best Place to Work HSBC-GR provides a multicultural employee base with knowledge of local markets, economies and best practices.

Our Global Distribution - Our Global Advantage HSBC's global presence offers its customers an unparalleled international service creating a truly joined-up network between countries, to support customers around the world Our Businesses - Building for a sustained growth Focusing on our existing businesses, to be self-funding particularly in mature markets and tapping emerging markets, retirement and insurance businesses will be the focal point for capital investment.

Our Technology and Process - Joining up the company We will use technology to simplify processes through automation and improve efficiency levels achieving customer satisfaction.

Our Organization - Guidance with wisdom and delegation with confidence The senior executives within the group and regional offices will be responsible for delegating and providing appropriate guidance to enhance productivity to achieve the group's final objective In the knowledge economy, people are the real asset for an organization, Global Resourcing values its people as change agents and thus invests in them through a multifaceted people strategy. Global Resourcing's multicultural diverse employee base with knowledge of local markets, economies and best practices adds up to our philosophy on Service Excellence.

Our People - Work Life @ HSBC Global Resourcing Global Resourcing has a well-defined people agenda and strategy aligned, aimed at driving a high performance culture and maximizing the contributions to the business itself. It comprises of the following five key elements Performance - A high performance culture driven by robust & common performance management across GR Rewards - A pay for performance philosophy that provides above average total pay for top performers Learning - Unique learning curve awards that provide linkage of performance career progression and pay People - Broad suite of programs aimed at cultural immersion, language development, technical and non-technical product / discipline knowledge and soft skills Employee Engagement - 100 club recognition programme to reward employees who contribute to the organization, value Service Excellence and exhibit HSBC core values Corporate Sustainability Fostering Change Agents at HSBC Global Resourcing Since our inception, we have fostered the tradition of engaging in Corporate Sustainability (CS) initiatives through formation of Community Committees at our Group Service Centres, enabling our people to come together to contribute to economic development while improving the quality of life of the local community that we function in. We believe our people have the potential to be 'change agents' and through identified projects in the areas of Education, Environment and HIV/AIDS, we equip them with the opportunities to help build a better tomorrow. The efforts of more than 23,000 of our employees who collectively put together over 50,000 volunteering hours in 2007, in the areas of Education, Environment and HIV/AIDS, have touched the lives of nearly 10,000 people in Asia, giving them a ray of hope for their future and encouraging them to realise their dreams!