Customer Service Representative (Over 200+ Openings)
VOXPRO
 
Posted Date: 05-Jun-2017 | Closing Date: 05-Jul-2017
Job Overview
Region Province:
City:
Industry:
Employment Type:
Position Level:
Monthly Salary:
Specialization:
Educational Attainment:
Work Experience:
Preferred Age:
Preferred Gender:
NCR, Metro Manila
Taguig City
Call Center / IT-Enabled Services / BPO
Permanent
1 Year Experience Employee
21,000 - 30,000
Customer Service
Bachelor's / College Undergraduate
1 year
None
None
Office Location
  

Job Responsibilities

We're Looking for Customer Service Representatives

The role purpose is to support our client’s (Airbnb) customers with their queries. You will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, providing information and solutions to customers and do so with the highest standards of professional customer care. At Voxpro we are open 24 hours, 7 days a week, 365 days of the year to support our clients’ customers and as such you may be required to work a variety of shifts but this will be clarified with you on the phone at our initial contact stage.

Role Responsibilites:
  • Deal with members’ email queries promptly and efficiently, in accordance with company procedures
  • Process all incoming phone calls from customers and manage all requests, changes and cancelations as necessary
  • Interact with a diverse customer base
  • Input and access data on multiple systems
  • Clearly and concisely log and track detail of issues arising , ensuring to report recurring queries in order to minimize repeat callers
  • Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings
  • Perform all duties in an efficient, professional and courteous manner at all times
  • Maintain regular, consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role
  • Look at opportunities to make changes and improve the processes where possible
  • Maintain at a minimum, target levels of productivity and performance, as outlined by your Manager in relation to call times, idle times and other performance metrics as they arise
  • Help maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings
  • Undertake duties of a general nature or additional tasks as may be required from time to time by your Manager or other designated authority figures

Job Requirements

Necessary Qualifications/ Experience:

  • Ability to write and speak fluently, clearly and concisely in English
  • Previous customer support experience is an advantage
  • Excellent problem solving abilities
  • Empathetic and can communicate in a caring and friendly manner
  • Strong time management skills and motivation to exceed expectations
  • Enjoy working in a fast paced environment
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
  • Strong team spirit with passion and drive to help users and deliver the best in customer service
  • Customer service experience is an advantage
  • Fresh Graduates are welcome to apply

Others

We highly encourage Walk-in applicant!
Office Address: 11th Floor, KMC Solutions SM Aura Office Tower, McKinley Parkway, Bonifacio Global City, Taguig, Metro Manila 1634

Visit us from Monday - Friday, except Holidays from 10:00 AM - 4:00 PM. Bring a copy of your resume and a valid government-issued ID.

Don't miss this chance to be part of our pioneer team!


- We offer 1-Day Hiring Process
- Health Care Insurance
- Allowances
- Night Differential
- Performance Bonus and Incentives
- Healthy, Fun and Encouraging Work Environment

You can also visit and liked our Facebook Page @VoxproPH. We replies to inquiries immediately.

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