• Previous experience in a telephonic, helpdesk, or personal customer contact position is preferred; 1-2 years job related experience
• Ability to resolve customer issues related to operational needs and initiate escalation process if needed
• Ability to provide info to customers in a courteous, polite and professional manner.
• Effective interpersonal written and verbal communications skills
• Strong attention to detail
• Basic PC knowledge, working knowledge of Windows operating systems, Internet and mainstream web browsers
• Excellent English communications skills
• Business level proficiency in Mandarin (both verbal and written)