Job Overview
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NCR, Metro Manila
Manila
Call Center / IT-Enabled Services / BPO
Permanent
1-4 Years Experience Employee
71,000 - 80,000
Customer Service
Bachelor's / College Degree
3 years
None
None
Office Location
  

No Map Details


Job Responsibilities

• Provides multi-skill/function type of support through various communication methods (phone calls, e-mails, chats)
• Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with supported products.
• Manage the customer service mailbox or CRM tool to address concerns of customers and other internal departments.
• Ensure productivity and quality levels are met in order to meet and exceed customer expectations.
• Work effectively in a team environment
* Experience working for a reservations (Airline, Hotel, Car rentals etc)

Job Requirements

• Previous experience in a telephonic, helpdesk, or personal customer contact position is preferred; 1-2 years job related experience
• Ability to resolve customer issues related to operational needs and initiate escalation process if needed
• Ability to provide info to customers in a courteous, polite and professional manner.
• Effective interpersonal written and verbal communications skills
• Strong attention to detail
• Basic PC knowledge, working knowledge of Windows operating systems, Internet and mainstream web browsers
• Excellent English communications skills
• Business level proficiency in Mandarin (both verbal and written)

Others

Not Specified

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