Posted Date: 11-Aug-2017 | Closing Date: 10-Sep-2017
Job Overview
Region Province:
Employment Type:
Position Level:
Monthly Salary:
Educational Attainment:
Work Experience:
Preferred Age:
Preferred Gender:
Southern Tagalog, Cavite
Imus, Cavite
Call Center / IT-Enabled Services / BPO
Manager/Assistant Manager
Greater than 100,000
Business Studies/Administration/Management
Bachelor's / College Degree
3 years
25 - 60
Office Location
  City of Imus, Calabarzon, Philippines

Job Responsibilities

  • Oversee and direct the activities of a number of campaigns along with all Team Leaders and Staff assigned to his campaigns.
  • Responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
  • Responsible for regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team. Maintain open line of communication between staff and senior management.
  • Manages and staffs the operations assigned.
  • Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
  • Develop individual & team goals and implement plan to carry out objectives.
  • Guide Team Leaders in meeting of all team & individual goals.
  • Ensure compliance with all established policies and procedures.
  • Assist the Operations Director in crafting operations procedures.

Job Requirements

  • At least 3 year(s) of working experience in the related field is required for this position; preferably a Senior Manager/Director specializing in BPO Operations and Management or equivalent.
  • Has handled at least 600 FTEs
  • Candidate must possess at least a Bachelor’s/College Degree, Post Graduate Diploma / Master’s Degree, Professional License (Passed Board/Bar/Professional License Exam), Post Graduate Diploma / Master’s Degree, any field.
  • Strong computer skills required, especially in using MS Office applications.
  • Should have a track record of meeting targets and delivering on targets.
  • Excellent verbal and written communication and customer service skills.
  • Ability to multi-task and work in a fast paced, high stress environment.
  • Ability to build productive business relationships with clients.
  • Strong organizational, analytical and managerial skills.
  • Must possess a professional, courteous, and resilient attitude.
  • Candidate must be willing to be relocated in Imus, Cavite.


Aside from being able to work with some of the most innovative technologies and high- performance teams, we also offer the following:

  • Above average industry standard compensation package
  • HMO coverage upon completion of 2 weeks employment plus two dependents
  • Life Insurance coverage
  • Expanded maternity benefit (120 days)
  • Ridiculously awesome incentives for top individual and team performers (e.g out-of-town activities, monetary incentives)
  • Lucrative Employee Referral Program
  • Scholarship program (for the children of tenured employees)
  • Top of the line gadgets and facilities (eg. gym, lobby, pantry, recreational rooms, laptops, and tablets)
  • Employee engagement activities (e.g. Happy Hour events, medical mission, outreach programs and etc.)
  • Cool company culture
  • This position is open to aspiring candidates from different regions of the Philippines who are willing to relocate in Imus, Cavite.

Other jobs from this company
Customer Service Manager
Call Center / IT-Enabled Services / BPO
Training Manager
Call Center / IT-Enabled Services / BPO
Senior Operations Manager
Call Center / IT-Enabled Services / BPO
View More