Posted Date: 11-Aug-2017 | Closing Date: 10-Sep-2017
Job Overview
Region Province:
City:
Industry:
Employment Type:
Position Level:
Monthly Salary:
Specialization:
Educational Attainment:
Work Experience:
Preferred Age:
Preferred Gender:
Southern Tagalog, Cavite
Imus, Cavite
Call Center / IT-Enabled Services / BPO
Permanent
Manager/Assistant Manager
Greater than 100,000
Business Studies/Administration/Management
Bachelor's / College Degree
3 years
25 - 60
None
Office Location
  City of Imus, Calabarzon, Philippines

Job Responsibilities

  • Oversee and direct the activities of a number of campaigns along with all Team Leaders and Staff assigned to his campaigns.
  • Responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
  • Responsible for regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team. Maintain open line of communication between staff and senior management.
  • Manages and staffs the operations assigned.
  • Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
  • Develop individual & team goals and implement plan to carry out objectives.
  • Guide Team Leaders in meeting of all team & individual goals.
  • Ensure compliance with all established policies and procedures.
  • Assist the Operations Director in crafting operations procedures.

Job Requirements

  • At least 3 year(s) of working experience in the related field is required for this position; preferably a Senior Manager/Director specializing in BPO Operations and Management or equivalent.
  • Has handled at least 600 FTEs
  • Candidate must possess at least a Bachelor’s/College Degree, Post Graduate Diploma / Master’s Degree, Professional License (Passed Board/Bar/Professional License Exam), Post Graduate Diploma / Master’s Degree, any field.
  • Strong computer skills required, especially in using MS Office applications.
  • Should have a track record of meeting targets and delivering on targets.
  • Excellent verbal and written communication and customer service skills.
  • Ability to multi-task and work in a fast paced, high stress environment.
  • Ability to build productive business relationships with clients.
  • Strong organizational, analytical and managerial skills.
  • Must possess a professional, courteous, and resilient attitude.
  • Candidate must be willing to be relocated in Imus, Cavite.

Others

Aside from being able to work with some of the most innovative technologies and high- performance teams, we also offer the following:

  • Above average industry standard compensation package
  • HMO coverage upon completion of 2 weeks employment plus two dependents
  • Life Insurance coverage
  • Expanded maternity benefit (120 days)
  • Ridiculously awesome incentives for top individual and team performers (e.g out-of-town activities, monetary incentives)
  • Lucrative Employee Referral Program
  • Scholarship program (for the children of tenured employees)
  • Top of the line gadgets and facilities (eg. gym, lobby, pantry, recreational rooms, laptops, and tablets)
  • Employee engagement activities (e.g. Happy Hour events, medical mission, outreach programs and etc.)
  • Cool company culture
  • This position is open to aspiring candidates from different regions of the Philippines who are willing to relocate in Imus, Cavite.

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