Posted Date: 11-Aug-2017 | Closing Date: 10-Sep-2017
Job Overview
Region Province:
Employment Type:
Position Level:
Monthly Salary:
Educational Attainment:
Work Experience:
Preferred Age:
Preferred Gender:
Central Luzon, Pampanga
Angeles City, Pampanga
Call Center / IT-Enabled Services / BPO
Manager/Assistant Manager
Greater than 100,000
Business Studies/Administration/Management
Bachelor's / College Degree
5 years
25 - 60
Office Location
  Clark Freeport, Central Luzon, Philippines

Job Responsibilities

  • In partnership with the Sr. Manager of Training, direct the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
  • Build training curriculum, job aids, and eLearning content.
  • Apply adult learning principles in training initiatives
  • Proofread and edit own work and work of others to improve quality, readability, consistency, and effectiveness of training materials.
  • Help maintain training resource repository to ensure documents are properly named, versioned and archived as needed.
  • Conduct root cause analysis and offer practical solutions.
  • Selects appropriate instructional procedures or methods such as individual training, group instruction, self-study, multimedia, reference material, lectures, demonstrations, simulation exercises, role play, and computer-based training.
  • Provide expertise in strategy development and execution, planning and change management efforts.
  • Maintain records and statistical reports to evaluate training initiatives.
  • Coordinate and deliver training workshops/seminars, instructor led training and “train-the-trainer”.
  • Facilitation of instructor led training where required and “train- the- trainer”.
  • Source and manage outside HR training vendor relationships, as needed.
  • Design and develop targeted learning interventions using appropriate mediums such as classroom training, e-learning, self-help tools, exercises, and other learning materials for Leaders and Associates.
  • Research training industry trends and new learning methodologies; integrate new thinking, new knowledge into content.
  • Perform other duties as assigned.

Job Requirements

  • Must be able to communicate clearly and concisely, both orally and in writing including proofreading and editing
  • Advanced skills in Microsoft Office (Word/Excel), Power Point and authoring tools
  • Ability to translate business objectives into training initiatives and measure the outcome.
  • Exceptional interpersonal skills and the ability to work positively/effectively with people at all levels.
  • Excellent critical thinking skills
  • Ability to identify deficiencies and take corrective action.
  • Organizational and time management skills.
  • Ability to multi-task in a fast paced, changing environment.
  • Commitment and adherence to Firm’s Core Values.



  • 4- year degree required, preferably in Organizational Development, Adult Learning, or Human Resources.
  • 5+ years of experience in an Adult Learning/Development/Training role in a multi-location environment.
  • Experience in employee relations, performance management, and succession planning
  • Project Management experience preferred

Physical Demands & Work Environment: 

  • While performing the duties of this job the employee requires mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination. The employee regularly sits for long periods of time.  The employee is occasionally required to stand, walk, and reach with hands and arms.  The employee regularly uses office equipment such as multi-line telephone systems, fax machine, copy machine, calculator.  Employee will regularly use a computer for extended periods of time. The employee must occasionally lift and/or move up to 10 pounds.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  All of the above job duties may be changed/modified/deleted at any time by the Company; any other job duties may be assigned as needed.



  • Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role. Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement.
  • Protect company assets, systems, proprietary and confidential information in accordance with arvato Confidentiality policy and Corporate Information Security Policies and Procedures.
  • Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s Incident Reporting Process.
  • Process personal data, client data and employer business specific data in accordance with customer contracts, company guidelines and federal and state requirements.

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