We are currently looking for Customer Services Representatives in Pasay City!
HARTE HANKS PHILIPPINES
  http://www.hartehanks.com/
Posted Date: 11-Oct-2017 | Closing Date: 10-Nov-2017
Job Overview
Region Province: NCR, Metro Manila
City: Pasay City
Industry: Call Center / IT-Enabled Services / BPO
Employment Type: Permanent
Position Level: Fresh Graduate
Monthly Salary: Not specified
Specialization: Customer Service
Educational Attainment: Bachelor's / College Undergraduate
Work Experience: None
Preferred Age: 18 - Above
Preferred Gender: None
Office Location
  Five E-Com Center, Harbor Drive, Pasay, NCR, Philippines

Job Responsibilities

Provides top-quality customer service assistance to all customers of a global discount supermarket. Interacts and supports the Team Captain in all initiatives aimed at driving team / individual performance and attaining team goals. As part of this team, you will handle customer service / product support calls / emails. You will be responsible to utilize available tools to provide single call resolution and maintaining the utmost in customer satisfaction. A combination of being a good listener, articulate, patient, and possessing the ability to explain a wide range of troubleshooting concepts to customers of varying levels of technical ability while maintaining a pleasant disposition makes an ideal agent.

Essential Functions & Responsibilities:

  • Offer Operational Assistance and provide information about the available products
  • Act as liaison customers
  • Product exchanges under certain circumstances
  • Responsible for answering all incoming calls and addressing all product related inquiries
  • Will have the resources (access and use of knowledge base) and expertise to respond to queries in all product areas in depth
  • Accurately document problem description and details clearly and with the essential facts necessary to understand and resolve the issue.

Job Requirements

  • At least completed 2 years in College/K-12, or any equivalent Tech-Voc course.
  • With at least 6 months of customer service work background
  • Australian account background is a plus
  • Above average communication skills
  • Working knowledge of computers, basic applications and Windows operating systems
  • Customer focus 
  • Interpersonal skills 
  • Problem solving skills 
  • Quality focus 
  • Ownership
  • Multitasking ability
  • Amenable to work on shifting schedule
  • Willing to work in Five E-com, Mall of Asia Complex, Pasay City. 

Others

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