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NON-VOICE CUSTOMER SUPPORT REPRESENTATIVE

QUALIFICATIONS

  • Bachelor's degree in any field
  • Excellent English communication skills (written and oral)
  • 3 to 5 years BPO experience handling US accounts
  • Experience in handling inbound, outbound, email, AND chat support (multi-skilled) is an advantage
  • Must be willing to work in Ortigas Centre, Pasig City
  • Must be willing to work do shifting schedules morning or mid-shift / weekends / holidays

RESPONSIBILITIES

  • Answer inquiries of home-based online English teachers based in the US via call, email, or chat
  • Assist teachers in resolving concerns related to their lessons, attendance, tools, and teaching materials
  • Monitor the performance of teachers and coach them if necessary
  • Expect 80% non-voice duties like email and inquiries, and 20% voice duties

PERKS

  • Salary is at Php 20,000 – Php 25,000
  • Non-voice account
  • Morning and Mid shift schedules available
  • Accessible location in Ortigas Centre
DATA ANALYST (NON-VOICE AGENT)

JOB DESCRIPTION:

  • Organize incoming data within the BackCheck database
  • Disseminate information to respective departments
  • Notify clients of missing or incomplete files
  • Initiate criminal and credit history checks
  • Scrutinize and analyze incoming files for completion and inconsistencies
  • Other duties as may be required
  • Must be willing to start by June 19 • We only need 5 agents for this post

QUALIFICATIONS

  • Candidate must possess a degree in any field
  • Candidates who are graduates of a medical-related degree or have completed 2 years in college must have at least 1 year experience in the BPO/call center industry
  • Excellent oral and written English communication skills
  • Typing speed of at least 35 words per minute
  • Strong attention to detail and listening skills
  • Fresh graduates or those who have less than 5 years of work experience are encouraged to apply but candidates with 10 years or less work experience are also welcome
  • Willing to work in McKinley Hill, Taguig City
  • We have positions available in the day shift
VERIFICATION SPECIALIST (VOICE AGENT)

JOB DESCRIPTION

  • Provide client care and respond to inquiries
  • Analyze database for accuracy and completion
  • Investigate and confirm reference credibility
  • Update reference contact information within database
  • Contact HR departments to obtain a comprehensive employment verification
  • Contact Records Department of schools and conduct background screening services by verifying education details
  • Conduct reference interviews to examine and verify applicants’ general performance in their previous work
  • Update database and complete verification report
  • Other duties as may be required
  • We only need 20 agents for this post

QUALIFICATIONS

  • At least 2nd years in College with at least 6 months customer service experience in BPO
  • Candidates that are a Bachelor’s degree holder need not have any call center experience
  • Must be willing to start on June 12, 2017 or July 3, 2017
  • Willing to work in McKinley, Taguig City
  • Willing to work at night, do shifting schedules and holidays

PERKS

  • WEEKENDS OFF
  • Earn up to 22K
  • 20% night differential
  • HMO on the 4th month with dependents
  • Life insurance
  • Retirement benefits after 3 years
Apply Now

 Share to a friend (Earn as much as P3,000)


What's in it for you?

   HMO for you and your family
   10 sick leaves (convertible to cash)
   10 vacation leaves
   Night differential
   Performance based incentives
   Weekends off
   Day shift and mid shift campaigns
Note: Perks may vary depending on the company
Walk In

Visit us

Monday to Friday, 9am-5pm (except holidays)
35th Floor Robinsons Equitable Tower, ADB Ave., Ortigas Center, Pasig City near Robinsons Galleria
Look for: Malen Bautista
Bring the following:
  • Two (2) copies of your resume
  • Valid ID