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About Citi

While we're a global bank, our mission is simple: We responsibly provide financial services that enable growth and economic progress

For over 200 years, Citi has been enabling progress around the world. We do business in more than 160 countries and jurisdictions with over 200 million customer accounts, offering consumer banking and credit, corporate and investment banking, securities brokerage, trade and treasury solutions and wealth management services.

Our Location

Citi address: Citi Plaza 34th St., corner Lane D, BGC, Taguig.

 How to go there


We offer above industry standard salary package and benefits – earn 24k to 31k package, HMO and life insurance starting day 1 (for HMO we also cover your dependents starting day 1).


We are a strong brand, backed by a 200 year history, servicing 200 million customers worldwide in 160 countries. We are continuously growing and there are lots of opportunities for everyone. We also have a very low attrition rate– 11%. Most BPOs have 40-50%, once people join us, they stay with us for many years. It’s a testament to how we take care of their employees.


This is an in-house, direct hire position for a global bank’s Business Process Solutions, Be a brand ambassador for the world’s leading bank!

Career Growth

Internal Promotion Policy - we only promote from within, we believe in taking care of our employees and ensuring their career growth. Everyone will get a fair chance on applying for a promotion / other roles, as long as you adhere to the minimum 2 year tenure policy.

We’re looking for Customer Solutions Officers!

Job Role Description
  • Provide ‘world-class’ service excellence to clients by offering consistent telephone banking experience
  • Attend to both inbound & outbound telephone calls in accordance with the standard operating procedures
  • Processing of online banking transactions which include financial entries & data maintenance
  • Identify sales opportunities to further enhance client relationships
Job Requirements
  • Has work experience in an international BPO/ call center setting
  • High school graduates with 1 year BPO experience / college graduates are also welcome to apply
  • Above average English communication skills
  • Amenable to work in Bonifacio Global City, Taguig
  • Amenable working on shifts, holidays, weekends & extended work hours
  • Applicants should be Filipino citizens or hold relevant residence status
Why work with Us?
  • Learn the basics of being a banker thru mastery of global banking and financial services of a world-class bank
  • Develop leadership skills (problem solving, decision-­making, negotiating, selling, working in a team, and effective communications)
  • Opportunity to interface with multicultural clients across the globe (Speak with clients from US, UK, Australia & Singapore)
Career Growth
  • We are continuously growing and has unveiled our newest headquarters BGC in Citi Plaza
  • Be part of our fast-­growing teams of Customer Service Officers
  • Our company has 100% internal promotion policy. Most of our team leaders, managers, operations heads started as Customer Solutions Officers and were trained and developed from within. Enjoy talent development programs that can make you part of the future leaders
  • HMO and life insurance both available on day 1
  • Educational assistance
  • Staff loan
  • Retirement benefit

Apply for this position

Upcoming Events

Manila - November 6-7, 2018 11AM - 4PM

Cavite - November 8-9, 2018 10AM - 5PM
HEY FOCUS LOUNGE, 2nd Floor, Unit 5, Antlers II Building, Mangubat Ave., Burol Main, Dasmariñas, Cavite 4114

Note: Once you pass the initial and final interview, we will go to your province to facilitate the exam and job offer. Please select your current location above. Please bring your updated resume.

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