Position Summary:

Provides top-quality technical assistance to all customers of a well-known brand of Android mobile phone. Interacts with a team of Tier 1 and Tier 2 agents, and supports the Team Captain in all initiatives aimed at driving team / individual performance and attaining team goals. As part of this team, you will handle customer service/product support calls/emails. You will be responsible to utilize available tools to provide single call resolution and maintaining the utmost in customer satisfaction. A combination of being a good listener, articulate, patient, and possessing the ability to explain a wide range of troubleshooting concepts to customers of varying levels of technical ability while maintaining a pleasant disposition makes an ideal agent.

Job Description

• Make sure the correct symptom codes are used
• Demonstrates knowledge of Bluetooth – create the pairing with PC, connect headset, car kit
• Ability to move Media from PC to Phone – using Bluetooth, data cable or memory card
• Ability to answer questions about specs of any phone that has been released
• Verifies software and hardware versions of each Android phone model
• Handles any connectivity issues related to the correct model for the phone.
• Demonstrates knowledge on how to check software version, and how to update as well.
• Knows how to verify necessary steps to connect the phone to the computer.
• Knows the basic hardware of the Smartphone – basic usage (e.g. how to insert the SD card)
• Provides detailed notes over any product issue and escalation
• Educates customer on device features
• Applies basic troubleshooting steps according to related issue

Required Experience, Skills & Education:

• At least completed 2 years in College/K-12, or any equivalent Tech-Voc course.
• Above average communication skills
• Computer literate with basic knowledge on Android OS.
• Demonstrates awareness of consumer electronics and technology
• Amenable to work on shifting schedule and graveyard shift
• Of legal age (18 years old and above)

Location: Market Market

Position Summary:

Provides top-quality customer service and technical assistance to all customers. Interacts with a team of Tier 1 and Tier 2 agents, and supports the Team Captain in all initiatives aimed at driving team / individual performance and attaining team goals. As part of this team, you will handle customer service/product support calls/emails. You will be responsible to utilize available tools to provide single call resolution and maintaining the utmost in customer satisfaction. A combination of being a good listener, articulate, patient, and possessing the ability to explain a wide range of policies and concepts to customers while maintaining a pleasant disposition makes an ideal agent. In addition the agent will be expected to respond to email inquiries and retain customers for such services.

Job Description

• Offer operational assistance to consumers (Electronic/Medical Products)
• Responsible for answering all incoming calls and initial troubleshooting on all products: product training will be provided to cover simple troubleshooting and policies in all product categories
• Refer authorized service centers, dealers and parts distributors
• Provide product information and troubleshoot problems
• Provide missing job orders or accessories
• Extend manufacturer's warranty issue documents (Proof Of Purchase / Warranty Extensions)
• Act as liaison between customer and authorized service center, distributor or Regional Service Engineer
• Product exchanges under certain circumstances
• Will have the resources (access and use of knowledge base) and expertise to respond to queries in all product areas in depth
• Responsible for opening and closing SAP Transactions, or assign Transactions to Tier 2 when necessary - Leave the transaction pending with your BP as the employee responsible
• Accurately document problem description and details in SAP Transaction clearly and with the essential facts necessary to understand and resolve the issue
• Resolve or escalate end user problems: Tier 1 takes the call, logs the appropriate information and attempts to resolve the call - If Tier 1 is unable to resolve a problem a complete SAP Transaction is saved pending and the problem is escalated by transferring and/or assigning to Tier 2

Available Positions

• Project-based
• Bi-lingual (Regular)
• Regular

Required Experience, Skills & Education:

• At least completed 2 years in College/K-12, or any equivalent Tech-Voc course.
• Above average communication skills
• Working knowledge of computers, basic applications and Windows operating systems, Sales experience (for upsell agent only)
• Demonstrates awareness of consumer electronics and technology
• Customer Focus
• Interpersonal Skills
• Problem Solving Skills
• Quality Focus
• Ownership
• Multitasking ability
• Amenable to work on shifting schedule and graveyard shift

Additional requirements

For bi-lingual applicants:

• Spanish-English (Local)
• Japanese-English
• French-English

For project-based applicants:

• 18 years old and above
• Can commit to 5-10 days of employment
• Willing to work on graveyard shift and shifting schedule
• Amenable to work at Five E-Com Center, Palm Coast Ave., MOA Complex, Pasay City

Location: Market Market

Program Summary:

Responsibilities

• Investigates, processes, and validates warranty claims
• Communicates with customers and understands their needs while minimizing claims risk
• Processes warranty claims and rebates and resolve transport claims when required
• Reconciles stock and financial records relating to claims, rebates, salvage and warranty
• Reports claims values
• Forecasts future claims based on historical data

Qualifications:

• Has customer service experience and/or accounting background
• Has understanding of Accounting Principles
• Has experience in using financial accounting software, preferably Microsoft Dynamic NAV (Navision)
• Advanced skills in Microsoft Excel
• Enjoys working with customers, understanding needs and following through to resolution
• Thrive on challenge and see issues as opportunities to improve, not debilitating
• Agile and fast-paced while still maintaining attention to detail
• Enjoys working with others and contributing to a collaborative team culture
• Amenable to work on shifting schedule and graveyard shift
• Claims experience is advantageous, especially with consumer goods
• Experience working in small to medium sized enterprises

Program Summary:

Responsibilities

• Work with customer users to translate high-level business requirements into detailed marketing database functional specifications
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements for Marketing Automation
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Participate in internal campaign planning calls during the campaign execution to represent Database Marketing perspective. Provide insight on best selection criteria to use to meet the campaign requirements
• Works closely with the business units or countries to acquire a good understanding of the business and execution requirements and uses this to manage smooth execution
• Focal point for team for all business unit DbM and DPP task questions - status, data details, etc
• Performs a campaign execution support for Database Marketing Strategists and Marketing Professionals using UNICA Campaign

Qualifications:

• Requires a Bachelor's Degree, preferably in Computer Science, Mathematics or Management Information Systems
• Experience with reporting tools such as Cognos, Hyperion or similar
• Experience working with Relational Databases
• Excellent Excel skills
• Experience with SQL
• Programming experience is a plus
• Strong troubleshooting and problem solving skills
• Ability to grow, develop, and mentor other members of the team
• Ability to work effectively with minimal supervision under tight deadlines
• Ability to interact comfortably with users, executives, and outside clients and vendors
• Ability and maturity to liaise with senior management
• Strong analytical skills
• Able to adapt to the quickly changing pace of a dynamic environment
• Strong verbal & written communication skills in English
• Organized and reliable, able to efficiently manage multiple tasks
• Experience working in a large corporate organization
• Experience in IT Industry/specific BU experience
• Quick learner
• Self-starter
• Resourceful
• Positive "can do" attitude
• Comfortable with process
• Team Player
• Very Strong attention to detail
• Client Focused
• Ability to meet deadline

Program Summary:

A Graphic Designer / Packaging Artist manages all of the Reception and Office Administration functions on a daily basis.

Responsibilities

• Creates packaging and labels for a wide variety of imported electrical and electronic products
• Design new product packaging, suggest new designs and improvements to clients/management
• Actively involved in all aspects of bringing products to market
• Acts as a liaison with factories
• Interpret briefs from clients and be able to engage between the client and our factories to produce artwork results that are both visually pleasing and practical
• Adheres to all style guides and working within the confines of client/management briefs
• Works independently under a set of tasks and deadlines

Qualifications:

• Preferably 2-4 years of artwork/packaging design experience
• Experience in creating brochures and marketing materials
• Has good time management and decision making skills
• Is attentive to details
• Has a sense of initiative and ownership
• Excellent communication and interpersonal skills
• Knowledgeable in photography and designs
• Proficient with Adobe Illustrator, Photoshop, InDesign (cs5) and MS Outlook

Program Summary:

A Bilingual Service Admin Associate lives within Beehive and check on all repairs. His/her main day-to-day responsibilities are:

Responsibilities:

• Updating Dispatch Overdue each day
• Updating Deliveries Overdue each day
• Referring RA Requested to a Service Team for approval
• Contacting customers / retailers for any RA Requested for BER repairs
• Sending text messages to customers to chase up TV drop-ins and BER repairs
• Spend the rest of the day looking through all repair jobs and finding things that need to be actioned such as requesting the Service Team to send parts, chase up repairers, etc.

Qualifications:

• Completed at least 2 years in college or any equivalent degree
• Amenable to work in Pasay
• Amenable to work in shifting schedule
• Has keen attention to detail and good problem solving skills
• Able to multitask and work without much supervision
• Proficient in Microsoft Excel
• Proficient in Mandarin

Program Summary:

A Bilingual Service Technical Associate is able to learn as much as possible about the Service side of the business.

Responsibilities:

• Triaging all requests to the Service Team. The associate would have access to the Service Team mailbox and could help the agents in real time for any requests that they should know the answer to.
• Filtering through any requests that they are not sure of to the Service team.
• Act primarily as an outbound agent. For any replies from the Service team, the associate can call the customer right there and then with the answer. This will prevent delays in call-backs to the customer and have one point of contact for the Service Team.

Qualifications:

• Completed at least 2 years in college or any equivalent degree
• Amenable to work in Pasay
• Amenable to work in shifting schedule
• Has good technical skills and is able to quickly grasp concepts on product specifics, functions of parts and compatibility
• Has good customer service orientation and empathy
• Able to multitask and work without much supervision
• Proficient in Mandarin

Program Summary:

A Bilingual Warranty Associate manages the Warranty inbox and processes all proof of purchases and proof of installation documents.

Responsibilities:

• Checks all receipts and proof of purchases to ensure that the item is within warranty and the correct process has been followed depending on the retailer
• Processes approximately 100 emails and faxes a day
• Responds to customers through email by explaining that their request has been actioned or if further information is needed

Qualifications:

• Completed at least 2 years in college or any equivalent degree
• Amenable to work in Pasay
• Amenable to work in shifting schedule
• Has keen attention to detail and good problem solving skills
• Able to multitask and work without much supervision
• Has experience in managing emails
• Good written communication skills in Mandarin
• Proficient in Mandarin

Program Summary:

This internship program aims to provide learning on the basics of Employee Data Management, Compensation & Benefits, and Tax Computation through series of sessions and activities, and by daily monitoring of tasks being accomplished. Each learning session will end with an evaluation to synthesize the experience and learning by giving emphasis on the importance of each areas as we prepare them in the reality of labor force, specifically, to BPO Industry setting.

Responsibilities:

• Assists in the maintenance, organization, creation, and security of both 201 and 202 files
• Assists in attending the employee requests, queries and complaints on data and benefits by manning the HRS Window
• Participates in all the learning sessions that may deem necessary in their development
• Administrative tasks

Qualifications:

• Amenable to work in Pasay and/or Taguig
• Amenable to work on day shift and/or night shift
• Currently enrolled in an OJT course
• Students from any course may apply

You may also send us your resume at JOIN.US@HARTEHANKS.COM

Program Summary:

This internship aims to provide learning on the basics of Information Technology through series of troubleshooting, activities and projects.

Responsibilities:

Hardware

• Maintains all workstations to have a complete and working computer peripherals such as desktop, monitor, mouse and keyboard
• Maintains all workstations to have a working AVAYA phone
• Assist in IT asset inventory

Software

• Assist in installing and running updates on company's anti-virus
• Assist in Installing MS Office, Departments/Accounts' applications

Qualifications:

• Amenable to work in Pasay and/or Taguig
• Amenable to work on day shift and/or night shift
• Currently enrolled in an OJT course
• Students taking up IT or any related course may apply