About Ingram Micro

In a world where technology plays a fundamental role, Ingram Micro closes the gap between innovation and availability. We make technological progress possible by advising manufacturers and customers on the latest developments and trends in the market.

  • Technology Solutions
  • Device Lifecycle Services
  • Omni Channel
  • Supply Chain and Logistics Services
  • Cloud Software Platforms
  • Applications and Services
  • Finance Services

Through these units, we are able to influence almost all of the technology supply chain, from the development of new solutions to the processing of used products.

Established in 2009, the Ingram Micro Global Business Services-Manila is part of a 35,000 strong workforce that supports more than 1,700 vendors and 200,000 customers. The Manila center boasts diverse and brilliant Filipino talents supporting various processes, from Finance services, Reporting and Analytics, Digitalization, Global IT operations to sales and fulfillment.  

Now celebrating its 10th year in the Philippines and 40th year in global operations, Ingram Micro has become more formidable and committed to realize its vision of connecting technologies to people all over the world.

WATCH: I Am Ingram Micro #IMProud



Location

Ingram Micro Inc.
12/F Three World Square Building
22 Upper McKinley Road, McKinley Hill
Taguig City, Philippines 1634

Realize the Promise of Technology


Based on that conviction that technology plays an increasingly important role in everyday life, our vision is as follows: Ingram Micro provides the best way to offer technology to the world.

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Our mission is to be an indispensable partner in business, being the most valuable link between our manufacturers and customers. We contribute significantly to growth and profitability in a way that is difficult to imitate or substitute.

Our Values

Responsibility

Integrity

Teamwork and respect

Learning

Social responsibility

Tenets of Our Success

Talent

Results

Integrity

Imagination

Courage

Responsibility



Value-driven Culture, Uniquely Ingram Micro.


The center boasts the most diverse and talented workforce in the industry, which is essentially the foundation of our continued growth.


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We are a winning team where people are valued for their differences and collaborate to achieve unparalleled success. It’s here where you will learn new skills, are encouraged to share ideas, and see your contributions at work. If you recognize opportunity for change, this is where you will excel. This is why we came. This is why we stay.

Opportunities exist at Ingram Micro for people of all qualification and experiences. If you are looking to be part of a dynamic team and ready for a job in a fast-pace and challenging world of Information Technology, there may be a position for you.



Bring your talent, we do the rest.


Ingram Micro as a Talent Factory: that is our ambition, we want to select exceptional talent, offering them the opportunity to develop within our organization.

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Our company policies, the breadth of our services and an international structure provide an excellent basis for professional growth, providing the necessary impetus to people in values ​​and competencies.

We guarantee an objective selection. To do this, Ingram Micro has its own selection procedure: HIRE GREAT. During the process, we obtain information about your knowledge, experience, skills and competences, in order to identify your ideal work environment.

In Ingram Micro we understand that the experience developed in the past is fundamental to determine future success. A large part of our interview revolves around it. Our commitment is that each interview is an experience in itself.



Great Place to Work


At Ingram Micro, we believe in the people who support and lead our journey to success. That’s why we work hard to also provide you the best experience while at work.


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  • Compensation

  • Competitive compensation model based on industry benchmark
  • Non-Taxable Allowances
  • Food subsidy while on shift
  • Pay-for-Performance based Incentive Programs
  • Night Differential
  • Holiday Premiums and Standard OT Premiums
  • Annual Performance Appraisal and Merits Cycle
  • Benefits

  • Employee HMO coverage upon hire date
  • Dependents HMO coverage plan matches the employee plan
  • Same Gender & Domestic Partner eligibility for HMO coverage
  • Parental HMO coverage up to 80 years of age
  • On-site 24/7 Clinic for Employees and Dependents
  • Life Insurance coverage upon hire
  • 26 Personal Time Off (PTO) Days per year upon hire (pro-rated) – with Carry-over and Encashment Governance
  • Continuing Education Reimbursement Program
  • All the usual government-supported leave benefits
  • Additional People Programs

  • Free Shuttle Service to designated metro locations for ease and safety of commutes
  • Easy and Fast employee loan programs for financial support / emergency needs
  • Best-in-Class Employee Engagement Programs
  • Comprehensive FUN @ Work Engagement Activities and Events
  • Employee PERKS and discount programs
  • Special “life event” tokens to honor New child birth, Hospital confinement, and Bereavement
  • Amazing TRUE BLUE recognition program awarding employee tenure and loyalty upon designated milestones


APPLY FOR THESE HOT JOBS


  Associate III, Accounting (Accountant)

Position Summary:
  • Responsible in one or more areas of General Accounting, Accounts Payable, Accounts Receivable, and/or Billing.
  • Responsible for processing receivables, ensuring timely and accurate charge entries and preparing deposits.
  • Responsible for maintaining accounts and records in various accounting functions.
  • Collects and analyzes financial data and prepares reports and recommendations.
  • Reviews, verifies and approves transactions and journal entries.
  • Prepares income and balance sheet, profit and loss, consolidated and other accounting statements.
  • Codes, enters and prepares invoices, and responds to customer and vendor inquiries.
  • Reviews invoices and ensures proper approvals.
  • Records, enters and pays invoices.
  • Analyzes account performance, makes recommendations to release orders on past due accounts and investigates bankruptcy claims. Maintains records and files and generates related reports.
  • Ensures procedures and internal controls are followed in compliance with Sarbanes-Oxley initiatives.
What you bring to the role:
  • You must be a seasoned individual contributor
  • Works under limited supervision for routine situations
  • Provides assistance and training to lower level employees
  • Problems typically are not routine and require analysis to understand. Makes minor adjustments to working methods.
  • Explains practices, procedures and policies to reach agreement with others outside of the job area
  • Provides administrative or technical support at a senior level
  • Proficient in the various competencies relevant to their job
  • May act as a lead or mentor to more junior technical or administrative support personnel
  • Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
  • Generally works independently within established procedures associated with the specific job function
  • Normally receives little instruction on daily work
  • Determines methods and procedures on new assignments
Minimum Qualifications:
  • Two year college degree or equivalent experience and minimum 3 year experience in functional area. OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level
  • Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

  Associate III, Credit (Controller)

Position Summary:
  • Develops, recommends, and implements policies and procedures for investigating and evaluating new and existing customer credit-worthiness and extending or revoking credit lines/limits.
  • Coordinates with internal departments to resolve billing disputes that may affect the ability to collect receivables.
  • Reviews and makes recommendations regarding bad debt or write-offs. Investigates and analyzes credit risks, using available internet and credit agency tools and information.
  • Recommends and implements credit extensions/revocations, and/or legal action where necessary.
  • Develops and maintains relationships with outside credit agencies.
  • Ensures procedures and internal controls are followed in compliance with Sarbanes-Oxley initiatives.
What you bring to the role:
  • You must be a seasoned individual contributor
  • Works under limited supervision for routine situations
  • Provides assistance and training to lower level employees
  • Problems typically are not routine and require analysis to understand
  • Makes minor adjustments to working methods
  • Explains practices, procedures and policies to reach agreement wit others outside of the job area
  • Provides administrative or technical support at a senior level
  • Proficient in the various competencies relevant to their job
  • May act as a lead or mentor to more junior technical or administrative support personnel
  • Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
  • Generally works independently within established procedures associated with the specific job function
  • Normally receives little instruction on daily work
  • Determines methods and procedures on new assignments
  • May be informal team leader
Minimum Qualifications:
  • Two year college degree or equivalent experience and minimum 3 year experience in functional area. OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level.
  • Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks

  Associate, Sales Support

Position Summary:
  • Ensures all sales orders are processed in an efficient and accurate manner and that delivery deadlines are met.
  • Provides support to a team of sales (inside/outside) representatives.
  • Works with sales management, sales reps and customer service to process customer orders and/or change orders.
  • Verifies and reviews the accuracy of orders.
  • Responsible for monitoring overall account activity for assigned group.
  • Tracks data and creates reports regarding market conditions, sales results, team earnings, etc.
  • Maybe responsible for lead and order management activities for specified area of sales group (separated by account size or geographic territory).
  • Takes orders on self-qualified leads when appropriate. Prepares product/license quotes as needed for pre-sales customers.
What you bring to the role:
  • Entry-level position typically requiring little to no prior experience.
  • Work is routine or follows standard procedures.
  • Work is closely supervised. Problems faced are routine with clearly defined solutions.
  • Communicates information that requires little explanation or interpretation. Possesses moderate understanding of general aspects of job.
  • Works on assignments that are routine in nature, requiring limited judgment.
  • Has little or no role in decision-making. Works under close direction of senior personnel in the functional area.
  • Normally receives detailed instructions on all work.
Minimum Qualifications:
  • High School Diploma or equivalent.
  • 0-1 year general experience. 1 year functional experience strongly desired.
  • Acquires job skills and learns company policies and procedures to complete routine tasks.

  Associate, Customer Support

Position Summary:
  • Takes initial customer calls and answers general questions regarding company products and services.
  • Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
  • Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
  • May determine caller eligibility for technical support and transfers calls to technical support queues.
  • Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
  • Documents customer concerns and forwards complaint trends to appropriate departments.
What you bring to the role:
  • Entry-level position typically requiring little to no prior experience.
  • Work is routine or follows standard procedures.
  • Work is closely supervised
  • Problems faced are routine with clearly defined solutions.
  • Communicates information that requires little explanation or interpretation.
  • Possesses moderate understanding of general aspects of job.
  • Works on assignments that are routine in nature, requiring limited judgment.
  • Has little or no role in decision-making.
  • Works under close direction of senior personnel in the functional area.
  • Normally receives detailed instructions on all work.
Qualifications:
  • High School Diploma or equivalent.
  • 0-1 year general experience.
  • 1 year functional experience strongly desired.
  • Acquires job skills and learns company policies and procedures to complete routine tasks.

  Associate III, Technical Support

Position Summary:
  • Working in a technical support facility or call center, incumbents ensure that customers receive the highest quality hot-line technical support.
  • Responds to customer service inquiries regarding company products, features and/or services.
  • Researches, documents and communicates recurring technical issues.
  • Facilitates and coordinates
  • Returned Material Authorization (RMA) as necessary.
  • Will provide multiple levels of escalated support based on the complexity of the technical issue.
  • Will refer problems of an unusual or complex, nature to university degreed engineers/Technical Solutions Professional.
  • Associates in this job have technical knowledge typically acquired from a technical certification or Company training programs.
  • Professionals levels typically have a university education in an engineering specialty.
  • Provides engineering support to customers, customer support personnel and field support staff on systems and product issues.
  • Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix.
  • May be called on-site to assist in complex technical solutions.
  • Creates tests, tools, and diagnostic procedures for use by product support personnel.
  • May quality check technical product documentation.
What you bring to the role:
  • Seasoned individual contributor.
  • Works under limited supervision for routine situations.
  • Provides assistance and training to lower level employees.
  • Problems typically are not routine and require analysis to understand. Makes minor adjustments to working methods.
  • Explains practices, procedures and policies to reach agreement wit others outside of the job area.
  • Provides administrative or technical support at a senior level.
  • Proficient in the various competencies relevant to their job.
  • May act as a lead or mentor to more junior technical or administrative support personnel.
  • Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
  • Generally works independently within established procedures associated with the specific job function.
  • Normally receives little instruction on daily work.
  • Determines methods and procedures on new assignments.
  • May be informal team leader.
Minimum Qualifications:
  • Two year college degree or equivalent experience and minimum 3 year experience in functional area. OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level.
  • Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

  Associate, Purchasing

Position Summary:
  • Responsible for purchasing of products and services to meet company requirements and maintain appropriate inventory levels.
  • Negotiates best deals with vendors and ensures adherence to quality and delivery standards.
  • Interfaces with multiple internal departments to resolve discrepancies related to invoicing, shipments, etc.
  • Buyers may specialize in a specific area (e.g. services, IT products, etc.) or functional support (sales). Support personnel manage the paperwork and purchasing systems transactions to ensure adherence to procedures.
What you bring to the role:
  • Entry-level position typically requiring little to no prior experience.
  • Work is routine or follows standard procedures.
  • Work is closely supervised. Problems faced are routine with clearly defined solutions.
  • Communicates information that requires little explanation or interpretation.
  • Possesses moderate understanding of general aspects of job.
  • Works on assignments that are routine in nature, requiring limited judgment.
  • Has little or no role in decision-making.
  • Works under close direction of senior personnel in the functional area.
  • Normally receives detailed instructions on all work.
Qualifications:
  • High School Diploma or equivalent.
  • 0-1 year general experience.
  • 1 year functional experience strongly desired.
  • Acquires job skills and learns company policies and procedures to complete routine tasks.

  Supervisor

Position Summary:
  • Responsible for developing sales process strategy. Evaluates and implements improvements to sales programs and processes including; leads creation, leads management, account management and prioritization, closing strategies, pipeline management, etc.
  • Manages sales automation, tools and reporting programs.
  • Maintains sales incentive compensation plans and information of sales activities that support sales performance metrics and sales process improvement.
What you bring to the role:
  • Supervises support level employees. Sets day-to-day operational objectives for the team.
  • Problems faced may be difficult but typically are not complex.
  • Ensures policies, practices and procedures are understood and followed by direct reports and stakeholders.
  • Receives predetermined work assignments that are subject to moderate level of control and review.
  • Supervises support level associates (clerks, production associates, technicians) in an organization characterized by high transactions or processes.
  • Sets day-to-day operational objectives for the team to ensure task completion.
  • Assignments are largely established in accordance with schedules and deliverables.
  • Contributes to the development of processes and procedures and ensure that employees operate within these guidelines.
  • Can make exceptions to some but not all processes and procedures.
  • Thorough knowledge of department processes.
  • Point person to resolve issues elevated by support personnel.
Qualifications:
  • High School Diploma or equivalent experience required. Four year college degree is not required but strongly preferred.
  • Minimum 5 years functional experience including a minimum of 3 years specific experience and 1 year of leadership experience.

  Associate Professional, Pricing

Position Summary:
  • Responsible for the development and implementation of pricing strategies to maximize sales and market penetration and ensure long-term profitability objectives are met.
  • Administers projects designed to provide a comprehensive view of the company's competitive pricing position and insight on the impact of pricing changes on profitability and growth rates.
  • Develops and maintains competitive pricing databases designed to monitor changes in the marketplace and their impact on the corporation.
  • Performs analyses on customer price sensitivity and elasticity.
  • Works in conjunction with other marketing, development and finance functions on setting prices, testing pricing and promotion strategies, and determining go-to-market pricing on new product launches.
What you bring to the role:
  • Entry-level professional individual contributor on a project or work team. Work is closely supervised.
  • Problems faced are not typically difficult or complex.
  • Explains facts, policies and practices related to job area.
  • Works on projects of limited scope and complexity. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
  • Uses company standard policies and procedures to resolve issues in which answers can be readily obtained.
  • Work is reviewed regularly by supervisor or more senior peers.
  • Requires broad theoretical knowledge typically acquired from advanced education.
  • Typically requires a four year college degree or equivalent experience and 0-2 years functional experience.
Qualifications:
  • Moderate to advanced skill level with Excel, Word, Power Point, and Visio.
  • Experience with Business Objects (Magellan) is helpful. Excellent verbal and written communication skills required. Project demands require long hours (overtime) for stretches of time. Some domestic travel maybe required.
  • Education: Formal education or training required such as degrees, courses of study, certification: Bachelor Degree in Business, Statistics or related field.
  • Experience: Less than 1 year experience in Marketing and/or Finance. Preferably in Pricing.

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