Posted Date: 31-Dec-2019 | Closing Date: 30-Jan-2020
Job Overview
Region Province: National Capital Region, Metro Manila
City: Makati City
Industry: Call Center
Employment Type: Permanent
Position Level: 1-4 Years Experience Employee
Monthly Salary: 21,000 - 30,000
Specialization: Customer Service
Educational Attainment: Bachelor's / College Undergraduate
Work Experience: 1 year
Preferred Age: None
Preferred Gender: None
Office Location
  6/F OPL Building, C. Palanca, Legaspi Village, Makati, Metro Manila, Philippines

Job Responsibilities

  • Take inbound customer calls to provide customer service and technical support for end users through active listening, effective troubleshooting and problem solving through established methods and procedures, standards and guidelines as outlined by the campaign.
  • Identifies the need to escalate specific issues and follow through where necessary.
  • Provide reports and feedback for platform glitches to client
  • Provides information and responds to inquiries from Managers, Clients, and Customers in a professional manner

Job Requirements

  • Strong command of the English/ language with strong conversational skills.
  • Problem solving skills
  • Ability to interpret an extensive variety of technical instructions
  • Detail oriented with strong organizational skills and ability to multi-task.
  • Ability to remain calm under stressful situations.
  • Ability to work well with others at varying organizational levels
  • Flexible to work night shift; including weekend and holiday work schedules
  • Computer literate
  • Minimum of 1 year and 6 months of call center experience from ISP account/s is preferred
  • Technical support experience is a plus
  • Earn a competitive salary


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