MANDARIN CUSTOMER SERVICE ASSOCIATE
DESTINATIONS OF THE WORLD
 
Posted Date: 14-Feb-2018 | Closing Date: 16-Mar-2018
Job Overview
Region Province: NCR, Metro Manila
City: Mandaluyong City
Industry: Travel / Tourism
Employment Type: Permanent
Position Level: 1 Year Experience Employee
Monthly Salary: Compensation package based on experience
Specialization: Hospitality/Tourism/Hotel Management
Educational Attainment: Vocational Diploma / Short Course Certificate
Work Experience: 1 year
Preferred Age: None
Preferred Gender: None
Office Location
  Unit 403&404, 4F Shaw IT Center Building, Shaw Blvd. Mandaluyong City, Philippines

No Map Details

Job Responsibilities

General Scope of the Job:

Handle hotel and supplier queries and other demands received by the Customer Service team, and ensure that FIT bookings are converted to closed sales in compliance with set service levels, business targets and standard operational procedures. 

Key Competencies:

  • Enhanced Customer Service
  • Problem solving skills
  • Interpersonal skills
  • Communication skills (use different languages to cater to different nationalities
  • Team work
  • Planning and organizing skills

Key Responsibilities:

  • Confirm bookings from allotment and framed free sale.
  • Clear pending bookings which do not have a supplier reference.
  • Clear on request bookings.
  • Close cancelled bookings.
  • Provide alternate accommodation for denied bookings.
  • Respond within SLA to all customer Phone and E-mail requests.
  • Promote the DOTW online system.
  • Liaise with Sales and Product to resolve customer issues with maximum efficiency.
  • If issue is ongoing to then liaise directly with hotels and suppliers to close complaint.
  • Identify and solve system errors and limitations, report to Supervisor and I.T.
  • Retain and convert business via providing a high level of customer service.
  • Follow up mapping and payments with the accounts department.



























 


Job Requirements

Qualifications and Experience:

  • Business Fluent in Mandarin/English communications skills (written, oral and reading)
  • Experience in customer service 
  • Experience in the Travel or Hospitality (Hotel) industry is an advantage
  • Ability to use MS Office applications including Excel, Word, Outlook
  • Can work in shifting schedules/holidays and weekends
  • Willing to work in Mandaluyong City.
  • Can start ASAP



 

Others

Amazing benefits await successful candidates:

  • Basic Salary
  • Allowances
  • Language Premium
  • HMO benefits (after Training)
  • Annual leave benefits
  • Job Type: Full-time


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