Remote Desktop Support Specialist
PEOPLEPLUSTECH
  www.peopleplustech.com
Posted Date: 31-Oct-2019 | Closing Date: 30-Nov-2019
Job Overview
Region Province: National Capital Region, Metro Manila
City: Quezon City
Industry: Information Technology (IT)
Employment Type: Permanent
Position Level: 1-4 Years Experience Employee
Monthly Salary: 21,000 - 30,000
Specialization: IT/Computer -Network/System/Database Admin
Educational Attainment: Bachelor's / College Degree
Work Experience: 2 years
Preferred Age: None
Preferred Gender: None
Office Location
  Quezon City, Metro Manila, Philippines

No Map Details

Job Responsibilities

REMOTE DESKTOP SUPPORT SPECIALIST







Job Description:







•           Performs


advance remote PC/Mac/mobile devices/home technology diagnostic and repair,


optimization, and setup of client devices.







•           Able to


effectively troubleshoot and support clients on latest devices/technology as


soon as they are released to the market, leveraging your product category


knowledge and actively finding support resources.







•           To treat each


client with respect and empathy to give them the best client experience.







•           Fills out Log


forms with accurate, complete and detailed information for tracking and record


purposes.







•           Responding to


queries on the progress of the client device repair by means of providing


proficient voice and chat communication with end-customers.







•           Escalate


unresolved problems or issues to Level 2 support.







•           Performs


special tasks (e.g. callbacks, demo, testing, research, etc…) and other


assignments as required by the project.







•           Performs daily


and weekly administrative tasks as required.







•           Follow strict


company policies and client policies.







•           Maintain


consistent high level support and delivery to meet client SLAs.







•           Work


effectively on a team environment with time and work load adjustability as


needed.







•           Flexibility to


work on assigned schedule given by immediate superior or as required by the


project.







•           Flexibility to


move to new or existing project

Job Requirements

Requirements:







·        


Candidate must possess at least a Vocational Diploma / Short


Course Certificate or Bachelor’s/College Degree in Engineering


(Computer/Telecommunication), Computer Science/Information Technology or


equivalent.







·        


Good Oral and Written Communication skills.







·        


Preferably Microsoft Windows 7 and Microsoft Office 2010


proficient.







·        


Have ability to learn new procedures quickly and efficiently.







·        


Must be amenable to work in shifting schedule.







·        


Fresh graduates/Entry level applicants are encouraged to apply.







Work Location : Quezon City

Others

Send your CV's to jorgie.gaspar@peopleplustech.com