Remote Desktop Support Specialist
Posted Date: 31-Oct-2019 | Closing Date: 30-Nov-2019
Job Overview
Region Province: National Capital Region, Metro Manila
City: Quezon City
Industry: Information Technology (IT)
Employment Type: Permanent
Position Level: 1-4 Years Experience Employee
Monthly Salary: 21,000 - 30,000
Specialization: IT/Computer -Network/System/Database Admin
Educational Attainment: Bachelor's / College Degree
Work Experience: 2 years
Preferred Age: None
Preferred Gender: None
Office Location
  Quezon City, Metro Manila, Philippines

No Map Details

Job Responsibilities


Job Description:

•           Performs

advance remote PC/Mac/mobile devices/home technology diagnostic and repair,

optimization, and setup of client devices.

•           Able to

effectively troubleshoot and support clients on latest devices/technology as

soon as they are released to the market, leveraging your product category

knowledge and actively finding support resources.

•           To treat each

client with respect and empathy to give them the best client experience.

•           Fills out Log

forms with accurate, complete and detailed information for tracking and record


•           Responding to

queries on the progress of the client device repair by means of providing

proficient voice and chat communication with end-customers.

•           Escalate

unresolved problems or issues to Level 2 support.

•           Performs

special tasks (e.g. callbacks, demo, testing, research, etc…) and other

assignments as required by the project.

•           Performs daily

and weekly administrative tasks as required.

•           Follow strict

company policies and client policies.

•           Maintain

consistent high level support and delivery to meet client SLAs.

•           Work

effectively on a team environment with time and work load adjustability as


•           Flexibility to

work on assigned schedule given by immediate superior or as required by the


•           Flexibility to

move to new or existing project

Job Requirements



Candidate must possess at least a Vocational Diploma / Short

Course Certificate or Bachelor’s/College Degree in Engineering

(Computer/Telecommunication), Computer Science/Information Technology or



Good Oral and Written Communication skills.


Preferably Microsoft Windows 7 and Microsoft Office 2010



Have ability to learn new procedures quickly and efficiently.


Must be amenable to work in shifting schedule.


Fresh graduates/Entry level applicants are encouraged to apply.

Work Location : Quezon City


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