|Region Province:||National Capital Region, Metro Manila|
|Industry:||Information Technology (IT)|
|Position Level:||1-4 Years Experience Employee|
|Monthly Salary:||21,000 - 30,000|
|Specialization:||IT/Computer -Network/System/Database Admin|
|Educational Attainment:||Bachelor's / College Degree|
|Work Experience:||2 years|
REMOTE DESKTOP SUPPORT SPECIALIST
advance remote PC/Mac/mobile devices/home technology diagnostic and repair,
optimization, and setup of client devices.
• Able to
effectively troubleshoot and support clients on latest devices/technology as
soon as they are released to the market, leveraging your product category
knowledge and actively finding support resources.
• To treat each
client with respect and empathy to give them the best client experience.
• Fills out Log
forms with accurate, complete and detailed information for tracking and record
• Responding to
queries on the progress of the client device repair by means of providing
proficient voice and chat communication with end-customers.
unresolved problems or issues to Level 2 support.
special tasks (e.g. callbacks, demo, testing, research, etc…) and other
assignments as required by the project.
• Performs daily
and weekly administrative tasks as required.
• Follow strict
company policies and client policies.
consistent high level support and delivery to meet client SLAs.
effectively on a team environment with time and work load adjustability as
• Flexibility to
work on assigned schedule given by immediate superior or as required by the
• Flexibility to
move to new or existing project
Candidate must possess at least a Vocational Diploma / Short
Course Certificate or Bachelor’s/College Degree in Engineering
(Computer/Telecommunication), Computer Science/Information Technology or
Good Oral and Written Communication skills.
Preferably Microsoft Windows 7 and Microsoft Office 2010
Have ability to learn new procedures quickly and efficiently.
Must be amenable to work in shifting schedule.
Fresh graduates/Entry level applicants are encouraged to apply.
Work Location : Quezon City
Send your CV's to firstname.lastname@example.org