Technical Support Specialist I
Posted Date: 01-Oct-2019 | Closing Date: 31-Oct-2019
Job Overview
Region Province: National Capital Region, Metro Manila
City: Taguig City
Industry: Others
Employment Type: Permanent
Position Level: 1-4 Years Experience Employee
Monthly Salary: Not specified
Specialization: Computer Science/Information Technology
Educational Attainment: Bachelor's / College Degree
Work Experience: 2 years
Preferred Age: None
Preferred Gender: None
Office Location
  Ingram Micro Inc. 12/F Three World Square Building 22 Upper McKinley Road, McKinley Hill Taguig City

No Map Details

Job Responsibilities

Provide pre-sales product
support assistance to enable sales through Ingram Micro. Answer customer calls
on assigned product categories within defined service levels. Proactively
develops and exhibits proficient use of resources, systems and communication skills
in order to consistently deliver a quality customer experience. Uses knowledge
to inform and educates resellers to further assist the sales process.
Demonstrates time management skills to effectively accomplish assigned tasks. Develop
product knowledge and skills for creating appropriate solutions. Demonstrate
mastery of the English language - listening, comprehension and speaking.

Job Requirements

Education: Minimum AA degree or 2 years of University
studies required. Technical certifications and /or Bachelor’s degree in
computer related studies preferred.

Experience: One year related experience in help desk,
network technician, technical sales or customer service required. Skills: Basic
knowledge of hardware or software.

Skill in: keyboarding, MS Office Suite (Word & excel),
basic sales skills, time management; good written and verbal communication
skills, excellent listening skills, good comprehension skills.

Ability to: learn complex proprietary systems; to work as
team member or independently, to relay/share information accurately. Must be
able to work flexible hours as needed. 


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