About Shell

Shell Business Operations (SBO) Manila enables the business by driving excellent corporate performance in Finance, Human Resource, Customer Operations, Order-to-Delivery, and Contracting and Procurement. We enable Shell to operate in a global-competitive and ever-changing business environment.

A career in Shell will offer you remarkable opportunities for growth, extensive experience across different business areas and the tools you need to discover and develop your skills within the energy industry.

We’re looking for qualified individuals with the drive to create significant business impact, who can collaborate with a team of professionals with diverse backgrounds. If you possess superior communication and leadership skills, and excellent problem solving abilities, join us and see the impact that you can make across our global businesses.

Life with Shell


Explore opportunities to take your career to the next level. Whether you are a student, a graduate or an experienced professional, discover the impact you could make with a career at Shell.


Join and make an impact in a company that is universally respected as a truly global energy leader.

  • Feel proud to work for a global leader
  • Help create a better world for future generations
  • Long-term investments in each key global location
  • Be part of the solution


Become part of a smart and motivated team within a supportive and inclusive culture.

  • Be part of an open culture with a positive mindset and pride in delivery
  • Individuals make us collectively stronger
  • Work in a vibrant and dynamic team
  • Balance your responsibilities at work and at home


Fulfill your potential with personal and professional development opportunities.

  • Grow with us
  • Be recognised
  • Experience true responsibility


Make a difference through a global network.

  • Collaborate with more than one company
  • Be an integral part of our success
  • Share more and see more

  Accounts Payable Associate

Job Description

  • Process invoices in accordance with standard procedures set out in the standard AP Work Instruction as well as in the agreed-upon country specific guidelines
  • Ensure that all inputs are correct prior to completion or posting of invoices to avoid re-work
  • Have enough knowledge on withholding taxes, VAT and other tax related codes and transaction codes necessary to process the invoice correctly or respond to vendor inquiries
  • Investigate queries raised by stakeholders
  • Exercise diligence in reviewing and unblocking invoices
  • Respond to vendor inquiries in a polite and helpful manner
  • Ensure delivery within agreed global and local performance metrics
  • Identify opportunities for process improvements in assigned and related tasks

Job Requirements

  • Bachelor’s degree in Finance, Accounting, Economics or Business Administration preferred
  • Possess basic Financial Accounting knowledge
  • Experience of customer relations management
  • Good English communication skills
  • Good in problem solving and has critical thinking skills
  • Good time management and ability to work under tight deadlines
  • Computer literate - knowledge of SAP application and other Microsoft software is a plus

  Travel and Expense Helpdesk and Compliance Associate

Job Description

Employee Expenditure (EE) operates a Global Travel & Expense (T&E) process via Employee Expense Management System (EMS). The role holder is responsible for carrying out a robust Audit of T&E card and out of pocket expense data to identify non-compliance against T&E, Global and Local policies (including TAX treatment) and potential fraud requiring further escalation.

  • Responsible for the audit review of Global T&E spend utilizing EMS to identify non-compliance to Group Policy and Non-Compliance to Tax
  • Effective case management of non-compliant transactions through to resolution or timely escalation where required
  • Support HR, Ethics & Compliance, the business and the BID (Business Integrity Department) teams by providing reports and utilizing their in-depth knowledge of the T&E systems and processes, including partner bank processes to provide relevant guidance
  • Provide support and guidance to end users from card application to expense management.
  • Monitor/Manage Helpdesk Service Manager queues, ensuring timely turnaround of tickets, escalating as required to T&E Compliance & Helpdesk Supervisor
  • Support the T&E Compliance & Helpdesk Supervisor in maintaining the interface/relationship with IT organisation, ensuring appropriate support and handover of high priority technical issues
  • Provide clarity of policy to users and guidance/support on how to become compliant
  • Build and maintain effective relationships with internal and external key stakeholders

Job Requirements

  • Bachelor’s degree in Finance, Accounting, Economics or Business Administration preferred
  • Excellent negotiation/influencing skills
  • Ability to work in a fast changing, diverse and multi-culturally challenging organization
  • Excellent communications skills across all levels of the organization
  • Strong analytical and problem-solving skills and evidence of ability to prioritise
  • Knowledge of SAP ERP Systems or Concur
  • Excellent planning and organisational skills
  • Strong awareness of diversity issues due to the global aspects of the role
  • Challenge of working across multi-cultural, diverse regions as part of a global team in a changing environment
  • Ability to work in a fast paced environment

  Tax Analyst

The Tax Analyst is accountable for timely solution of queries raised to the team and supporting other tax teams. The Tax Admin Team also provides management information and ad hoc reports related to project delivery.

The main responsibility is to ensure the appropriate system tax settings in the GSAP system for the Shell companies in scope.

  • Collecting and inputting data with high level of accuracy and in accordance with agreed deadlines
  • Contributing to continuous process improvement and simplification
  • Taking initiative and ownership of assigned tasks
  • Support user acceptance testing, implementation, Hypercare and stabilisation efforts
  • Provide assistance to tax reviews and statutory audits
  • Ensure all tax related settings in ERP systems are entered on time
  • Working within the Integrated Support Model and liaising with IT to resolve incidents
  • Provide assistance to Tax specialists
  • Work with other teams to ensure that TAX errors are properly corrected and follow up action has been taken to minimize the likelihood of similar errors in the future

Job Requirements

  • Bachelor’s Degree in Accountancy, CPA preferred
  • At least 2-3 years experience in Tax, Finance or Accounting
  • Very good command of English or other language - depending on business needs
  • Good understanding of all accounting processes
  • Very good working knowledge of Word, Excel and MS Outlook
  • Experience of using a major ERP system such as SAP, JDE, SUN, Oracle, PeopleSoft - optional

  Finance Analyst for Group Services & Recoveries Operations

Job Description

The Group Services and Recoveries Operations (GSR Ops) process in Finance Operations (FO) Manila is a critical part of the end to end process for intercompany cost recovery and fiscal deductibility.

The analyst is expected to deliver excellent performance on related Key Performance Indicators (KPIs): Ageing Unbilled, Billing Accuracy, Overdue Invoice Positions, Query Management, and On-time Payments. Analysts are expected as well to be change agents of GSR Roadmap projects, and to continuously work in embedding GSR strategies into day to day tasks.

The role also offers the incumbent an opportunity to develop leadership skills on influencing, collaborative, working to outcome and sound application of analytical and reporting skills with a diverse set of globally positioned stakeholders.

Job Requirements

  • Bachelor’s Degree in business, economics, accountancy, or closely related major. Being a certified accountant is considered an advantage
  • Strong interpersonal and communication skills
  • Effective time management and organizational skills and able to independently set priorities
  • Able to adapt to new or changing circumstances and ambiguous or pressured situations
  • Excellent in root cause analysis

  Finance Analyst for Reporting and Analysis

Job Description

Reporting & Analysis Finance Analysts supports Group Reporting, Controllers and Finance Managers in their work for the Shell Downstream business. Reporting & Analysis Accountant will have close interaction with the various stakeholders within Finance Operations (inside and outside Reporting & Analysis), Group Reporting as well as various class of business. The Finance Analyst will be responsible for the following areas:

  • Perform standard accounting activities accurately and in line with timetable (General ledger / Fixed asset accounting activity)
  • Support the preparation and submission of standard internal / external reporting requirements in line with group timelines
  • Collaboration with other Reporting & Analysis colleagues and other processes to ensure timely closure of ledger
  • Performing analyst role in balance sheet reconciliations ensuring all control requirements met on a timely basis
  • Operating all SOX and internal controls in line with Work Instructions and the Group controls framework

Job Requirements

  • Minimum of 2 years of experience in of Accounting, Financial Controls, Reporting and Analysis
  • Bachelor’s Degree in Accountancy
  • Strong communication skills
  • Positive influencing skills and flexible co-operative approach
  • Strong customer focus and stakeholder management

  Credit Analyst

Job Description

Being part of a team of Trading & Supply Credit Analysts, who undertake all regular Credit Activities primarily in support of all T&S entities, including:

  • Credit Re-Assessments and adhoc credit assessment requests, specifically performing robust quantitative and qualitative analysis of the counterparties Shell trades with to confirm and recommend Credit Ratings, Credit Limits and terms.
  • Regular Credit Operations, specifically system updates and Credit Advice. Operations are an important part of the Trading & Supply Credit function requiring specialist, fast and dependable service to avoid downside risk, support the deal lifecycle and ensure it operates within the Credit control framework.

This role encompasses a wide range of tasks and covers majority of business lines with which Shell is involved in e.g. Crude & Products, Gas & Power, Marine etc. It therefore offers real variety and an opportunity to impact commercial outcomes. We are seeking an individual to join the team that can think creatively, has a passion to understand and critically assess the businesses with which Shell trades with through an understanding of the macro environment and is ready to bring ideas for continuous improvement.

Job Requirements

  • Bachelor’s Degree in Accountancy
  • Has relevant finance experience in Credit or prior work experience in the corporate sector, especially within a Trading or Credit team
  • Strong financial acumen - comfortable working with and assessing counterparties Financials i.e. Income statement, Balance Sheet and cash Flow Statement
  • The ability to communicate complicated ideas in a clear and uncomplicated fashion
  • The ability to work under pressure, working to tight deadlines and juggling a number of different items
  • Experience in working in a global organisation and in a virtual working environment

  Data Analyst (Material, Services, Vendors and Contracts Background)

Job Description

  • Primary purpose of the job is to demonstrate ownership in processing requests and, in complete compliance with the Controls and other approved documentation
  • Has to maintain and play an active role in updating documentation on controls, work instructions, procedures, etc.
  • Maintain Reporting files and other similar trackers/logs and lead in resolution of any queries there on
  • Independently review and process requests relating to Data objects and other similar activities in full compliance with defined policies, Operating procedures and Work instructions. The requests will be processed in the applicable SAP and other related systems and tools
  • Lead and support senior employees and focal points in analysis and resolution of issues in these logs
  • Lead role in Cleanse projects and initiatives in Top Quartile journey
  • Lead role in implementing record archival policies and ensure compliance
  • Regular interaction with Customers and Stakeholders, including extensive interactions during migration

Job Requirements

  • Bachelor’s Degree in Finance /Engineering / Technology (for Vendors Master)
  • Experience of 1-2 years in the areas of Procurement in a large organization
  • Hands on experience in SAP, as an end-user
  • Exposure to Master Data and Controls is desirable
  • Experience in Stakeholder management in a virtual world is desirable
  • Proven skills in written and spoken English
  • Good knowledge and experience in MS Office applications like MS Excel, MS Access, MS PowerPoint, etc.

  Team Lead for IT Audit

Job Description

The IT Audit Team Lead is assigned under Information Risk Management for Controllers. The Team Lead will be responsible for managing the Compliance Specialists who will perform testing of IT controls and other related activities. The team lead will support testing effort and ensure that controls are completed with quality and on time within the business.

  • Initiate planning and distribution of controls among testers and address any change requests on planned testing raised by stakeholders
  • Clearly communicate any issues identified during testing with control operators / control owners and raise recommendations as appropriate
  • Work with Testers to ensure that tests are delivered on time to the Stakeholder’s expectation
  • On-boards new joiners and provide coaching and training when it comes to the E2E Process and ways of working
  • Drive continuous improvement initiatives within the team and / or the processes being supported by the team
  • Involved and actively participate in the development and career planning of direct reports
  • Identify, evaluate and suggest best business practices in various areas of the business under his/her responsibility
  • Support testing effort by:
    • Delivery of planned tests through testing within the agreed due date
    • Update of Collective with the Test Result
    • Update of Evidence to SharePoint
    • Take corrective action as a result of the peer review
  • Lead Peer Review process
    • Work with IRM, Team Leads and other Testers to ensure the quality of tests delivered to the required standard
    • Work with Compliance Monitoring Operations Team to resolve any issues

Job Requirements

  • Bachelor’s Degree in Accountancy
  • The role requires an individual with solid audit & governance background, specifically with information systems knowledge & capability
  • Strong leadership skills to drive team’s operational performance and influencing skills to maintain and develop good relationship with stakeholders
  • Sound knowledge of internal controls/ internal audit methodologies, risk management together with practical knowledge in this area including planning and executing audits/test/walkthroughs and implementing controls frameworks within the business/ process
  • Knowledge of SOX Methodology, SOX issues, IT Controls and IT Risk
  • High sense of responsibility and accountability
  • Continuous improvement mindset highly desirable
  • Excellent in time management skills with the ability to prioritize and balance workloads
  • IT literate and very proficient with MS Office including Excel and Powerpoint
  • Preference for qualified CPA. CISA (Certified Information Systems Auditor) or CRISC (Certified Risk and Information System Control) who have solid IT audit is an advantage

  Specialist – Robotics and Automation

Job Description

  • Be an SME on various programming languages and tools such as RPA tools (at least any one of the tools such as NICE, Automation Anywhere, Blue Prism, UI path), VBA, MS Access & SQL
  • Develop Low Cost Automation Tools such as Robotics Automation (RPA), Excel macros, Visual Basic Application, SharePoint and other Workflow Tools for stakeholders across centres
  • To be an expert in selecting the right tools for the right projects (Ex. Similar to Solution Architect)
  • Guide and support team members in developing complex solutions
  • Prepare detailed project plans and timelines for each project and agree with the Stakeholders
  • Drive the user testing, fix issues and release for UAT after proper validations and approvals

Job Requirements

  • Bachelor’s Degree in Engineering of computer application or any relevant degree with technical certification would be an added advantage
  • 6 + years of strong software development working experience with at least 1 year experience in Robotics Automation (at least any one of the tools from the following: NICE, Automation Anywhere, Blue Prism, UI path or other RPA tools)
  • Hands on experience in MS Excel, MS Access, Visual Basic, HTML, SharePoint. Experience in SQL/PL SQL, certification in Six Sigma would be an added advantage
  • Excellent Stakeholder and Project Management skills
  • Strong analytical skills with the ability to analyze complex requirements and suggest suitable solutions
  • Strong appetite for learning and train others on new tools and technologies
  • Strong interpersonal skills – ability to communicate with clarity and build strong working relationships
  • Good communication skills and Fluent in English

  Continuous Improvement Project Manager

Job Description

  • Subject Matter Expert on Lean Sigma methodology, able to coach and train staff, at all levels, on the use of this methodology to deliver Continuous Improvement projects and to cultivate a continuous improvement mindset
  • Develop credible trust based relationships and work closely with senior stakeholders across the team processes to define process improvement priorities and to create a strong continuous improvement culture within the organization
  • Work with the operations to identify the improvement needs and take the initiative whilst ensuring the usage of the correct approach and selection / prioritization criteria in the project pipeline
  • Ensure that effective quality processes are adhered to and that appropriate tools and processes (e.g. Lean Sigma) are being used to drive Continuous Improvement
  • Manage and mentor CI (Continuous Improvement) Practitioners
  • Define, scope and lead process improvement projects in alignment with overall CI Finance strategy and business priorities
  • Own the outcome of rigorous, auditable outcomes and measurements to drive sustained process improvements (for the projects under her/his supervision)

Job Requirements

  • Bachelor’s Degree in Business Administrations or Industrial Engineering
  • 2 years minimum experience of operating as a Lean Sigma certified BB (preferably but not a must)
  • Exceptional coaching skill
  • Demonstrable Change / Project Management skills
  • Ability to train
  • Demonstrated effectiveness in leading cross-functional teams and driving change
  • Demonstrated Leadership effectiveness in driving enterprise-level initiatives, with ability to influence outcomes, gain senior stakeholder support in developing strategy and setting business priorities and deliver results while leading and managing multiple objectives


Job Description

The Contracts & Procurement (CP) Operations CP Operations Intra Group & Projects Team is part of the global CP Operations Function and is responsible for negotiating and managing Tactical and Operational portfolio (which includes Low – Medium HSSE Risk contracts), driving use of Trading Houses, managing Tail Spend, and supporting EFA implementation as appropriate in line with Category Strategies. Our Team has Buyers who works with business to clarify manual purchase request, source for quotes, get approval, issue PO, get PO confirmation, follow up on delivery, expedite to meet delivery timeline and support biz with service entry.

  • Manage a low complexity and low-touch contract portfolio; monitor contracts and Contractor performance
  • Develop, tender and negotiate contracts in line with the Business Demand
  • Demonstrate HSE behaviours in dealings with colleagues/contractors
  • Maximize value from Operational contracts and implement Enterprise Framework Agreements and Category contracts
  • Liaise with Regional Trading House Procurement Managers to optimize spend through Trading Houses
  • Ensure continuity of supply through managing ad-hoc business requirements in accordance with Tail-spend Management principles

Job Requirements

  • Bachelor’s Degree in Business, Supply Chain Management, Economics, Finance or Engineering
  • Sound understanding of Contracting & Procurement and CP’s role in contributing to the Business’ Bottom Line
  • Experience with negotiation and commercial transactions is essential
  • Ability to take initiative, influence others, and make recommendation/decisions in a timely manner with imperfect data
  • Knowledge of SAP and Requisition to Pay process is beneficial
  • Strong analytical skills and ability to work both independently and in teams
  • Good communication and interpersonal skills
  • Exhibits business savviness and commercial curiosity
  • Demonstrate a sound understanding of the Global CMCP process and Commercial Contract Management techniques

  Senior Buyer

Job Description

The Contracts & Procurement (CP) Operations CP Operations Intra Group & Projects Team is part of the global CP Operations Function and is responsible for negotiating and managing Tactical and Operational portfolio (which includes Low – Medium HSSE Risk contracts), driving use of Trading Houses, managing Tail Spend, and supporting EFA implementation as appropriate in line with Category Strategies. Our Team has Senior Buyers works with biz on scope, qualify supplier, performs the sourcing process, get approvals, create contracts and manage vendor performance.

  • Setting and executing sourcing activities end to end across multiple Businesses/Functions
  • Manage a Medium complexity and Medium-touch Contract portfolio
  • Develop, tender and negotiate contracts in line with the Business Demand
  • Demonstrate HSE behaviours in dealings with colleagues/contractors
  • Strategically manage Tail-end Spend by working in close coordination with Enterprise Category Managers and CP in the Business (CPiB) colleagues
  • Maximize value from Tactical and Operational contracts and implement Enterprise Framework Agreements and Category contracts
  • Channel Management – including liaise with Regional Trading House Procurement Managers to optimize spend through Trading Houses, or other proper procurement channel e.g. P-Card, PO etc.
  • Ensure continuity of supply through managing ad-hoc business requirements in accordance with Tail-spend Management principles

Job Requirements

  • Bachelor’s Degree in Business, Supply Chain Management, Economics, Finance or Engineering
  • Minimum 4-years professional experience in Contracting & Procurement or similar discipline
  • Highly tuned commercial acumen and curiosity with demonstrated ability to develop and deliver value from complex deals
  • Proven experience in contract negotiations & complex tender evaluation
  • Good understanding of strategic, technical, legal, finance, taxation and commercial issues.
  • Proven track record of execution excellence & delivering results
  • Knowledge of SAP and Requisition to Pay process is beneficial
  • Well organized and able to manage competing priorities
  • Strong analytical skills and ability to work both independently and in teams
  • Strong and Proven Interpersonal, Communication, Influencing & Stakeholder Management Skills

  Systems Support Unit Analyst

Job Description

The role is responsible for Contracts and Procurement (CP), RtP (Requisition to Pay) and SSU (Systems and Support Unit) activities.

  • Position will be performing activities such as creation and maintenance of Purchase Requisition (PR), Service Entry (SE) and Goods Receipt (GR) in a single SAP ERP System; Monitor Parked/Blocked report to ensure all invoices that require goods or service entry are processed in a timely manner to ensure PoT
  • Liaise with Shell Business partners including Accounts Payable, Finance Operations Data, Tax and other relevant teams which are involve in meeting PoT
  • Analyze and drive the correct procurement channel to ensure that the most efficient route is applied to execute the transactional requirements

Job Requirements

  • Bachelor's Degree from a recognized University
  • 2-3 years working experience, preferably in a Procurement environment
  • Knowledge in SAP Procurement functional transaction and process
  • Ability to establish and maintain above level of stakeholder relationship
  • Strong analytical skills (root cause analysis)
  • Ability to focus on meeting operation needs with low error processing of repetitive transactions
  • Can work independently with competing priorities
  • Good communication skills, fluent in English (written and oral)
  • Team oriented

  Analyst-Operations Information & Insights for Contracts & Procurement Job Description

Job Description

The Contracting and Procurement (CP) Insights and Information (I&I) team has single point accountability for providing all CP staff across the Shell Group with information and insights from CP data that enables the function to perform its role of delivering bottom line impact for the business through the world’s most competitive supply chain.

Develop and deliver on-time and accurately the CP I&I products and services, including maintenance of the supporting processes, tools and systems. Products and services use a variety of source data systems (e.g. ERPs) and analytics or visualisation tools (e.g. Spotfire), and include:

  • Recurring, standard activities
    • Reports, dashboards and associated insights and action recommendations related to CP process, improvement plans and functional KPIs, management information, value improvement opportunities and compliance assurance
    • One-off, ad hoc activities
    • Ad-hoc reports for the CP frontline using established data sets, tools and systems
    • Projects and initiatives which could include deep dive value opportunities or proof-of-concepts for new products and services
  • Be a focal point for a specific CP frontline organisation:
    • Establish deep relationships and full understanding of such organisation’s needs, value drivers and objectives to ensure the CP I&I products and services are fit for purpose
    • Facilitate engagements to enable the identification and implementation of initiatives and actions resulting from the information and insights generated by CP I&I, using business language to articulate and quantify the impact of such
  • Be a Thought Leader for a specific focus area on behalf of the CP I&I team, developing principles for ways of working and optimisation. The purpose of this element of the role is to give opportunities for cross business exposure, to exercise original thinking and to ensure best practices are shared.

Job Requirements

  • Bachelor’s degree, ideally in Finance, Accounting, Economics or Business Administration
  • Excellent spoken and written English
  • 5 years’ experience in CP or related functions such as inventory management or supply chain, with relevant roles in statistical, financial or logistics modelling
  • Intermediate to advanced skills in MS Excel, PowerPoint and SAP applications is a must
  • Basic to intermediate skills in Access, Spotfire, PowerBI and other visualization tools is preferred
  • Knowledge of CP master data, supply chains, systems, processes, tools and terminology is highly desirable

  HR Advisor

Job Description

  • Execution of simple Local HR Processes, in line with existing policies and procedures, assuring high quality data management in the system, as well as documentation, including on-going support to employees
  • Management of cases according to established ways of working, including:
    • Using the EIC (Employee Interaction Centre) tool to log queries and updates, create tickets and ensure closure of tickets,
    • WIP management, keeping customers updated on the status of open cases,
    • Taking ownership of end-to-end processes,
    • Handing-off cases to other teams in HR Services as required,
    • Dealing with third party service providers,
    • Meeting established KPI’s and SLA’s.
  • Escalating complex queries to senior advisors, SME’s and policy teams
  • Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required to resolve cases
  • Have the knowledge and can apply the process for Statutory Benefits administration, uploading and maintaining in the system

Job Requirements

  • Bachelor’s Degree preferably in HR or Business Administration
  • Previous experience in Shared Service, Call Centre, Service environment is an advantage
  • Exposure to an administration and /or services oriented position preferable
  • Experience in service excellence
  • Must have good command in English, both written & oral
  • Strong IT skills (Microsoft suite of products)
  • Flexible to work on day and mid shift (rotating)

  Recruitment Services Advisor

Job Description

  • End to end ownership for timely assessment of candidates and on-seat of new hires whereby positive candidate experience is leading
  • Execution of relevant HR procedures (e.g. providing employment documentation, employment checks, guidance to candidate, liaising with relevant in- and external stakeholders) within agreed SLAs and qualitative and quantitative KPIs
  • Pro-active, regular contact with the candidate to address any issues or questions that they might have to ensure a positive recruitment journey
  • Provide clear advice and guidance on local policy, pensions and benefits, ensuring compliance with legislation and fiscal/social-security regulations
  • Liaise with relevant stakeholders (Recruitment, HR Business Partners, HR in the Country, Hiring Managers, IT and third party providers) and escalate timely (to e.g. policy experts) as required in order to resolve cases
  • Proactively monitor and efficiently follow up on outstanding actions overseeing the whole recruitment process

Job Requirements

  • Prior knowledge and experience in Human Resources or Service environment required
  • Bachelor’s Degree preferably in HR or Business Administration
  • Experience with local policy/processes, pensions, benefits and immigration/relocation
  • Experience in working with confidential and sensitive information (e.g. employment documentation) and maintaining integrity of data with high level of accuracy and attention to detail
  • Proficiency in Kenexa, Microsoft Office, and Shell People


Job Description

Act as Sourcing expert in a skillpool/region. Delivering the best Talent to Shell by matching internal/external candidates to open positions. Share expert labor market knowledge with Recruiters and hiring managers to allow for informed resourcing decisions.

  • Source internal/external candidates based on open positions
  • Pro-actively build external pipelines for high value skill pools
  • Provide data on internal/external candidates to Talent Managers and Recruiters
  • Share expert knowledge on effective attraction strategies and sourcing channels
  • Fully utilize sourcing channels available i.e. LinkedIn, Job boards and Shell Talent Community
  • Deliver results in line with Global Resourcing KPI’s
  • Be a visible advocate of Diversity & Inclusion

Job Requirements

  • Expert in sourcing techniques and latest technologies. Able to understand advantages and disadvantages of different approaches and how to deploy these to best approach
  • Significant experience in Recruitment, demonstrated track record of delivering global Talent to a corporate environment
  • Knowledge of Oil & Gas industry and or technical background is a preferred
  • Continuously reviews and leverages all data metrics to inform and adjust sourcing activities
  • Significant experience of working across multiple portfolios
  • Relationship management; able to develop understanding of different stakeholder needs
  • Excellent communication, clear oral and written skills, effective questioning and active listening
  • Ability to work in a structured manner in a dynamic environment

  Global Reporting Analyst (Spotfire or Tableau)

Job Description

The Global Reporting Analyst is an operational role that ensures key stakeholders within and outside of Recruitment are provided with timely and detailed Management Information (MI) from the large amounts of process data generated by Recruitment's IT systems. The role holder will also be responsible for developing and maintaining key business dashboards, and provide significant input into the design and development of change control processes and the Recruitment MI Website.

  • Carry out the regular reporting, outputting all standard reports (monthly/ weekly) in a consistent format and timely manner. Identify common trends on adhoc reports and work to embed these into the Spotfire reporting tool or creating standard DIT reports for public access
  • Develop a knowledge and understanding of the data structure in the Recruitment tools such as Kenexa, Avature and Spotfire
  • Be able to challenge requests for reports to quickly understand and identify the data that is required from a complex set of data attributes, based on what may initially be obtuse requirements
  • Proactively analyse complex data sets and provide insightful comments at high level, and be able to delve further identifying potential trends
  • Overall ownership for the development and publishing of key reports for key stakeholders and improve on currently implemented reports in order to increase the efficiency and depth within reporting
  • Develop and work towards solutions for converting manual reports tracked in local spreadsheets into automated processes
  • Monitor and provide significant input to help improve data quality, integrity and consistency between core recruitment system and the reporting environment, to ensure the continued improvement and effective delivery of critical M.I.

Job Requirements

MUST: Spotfire/Tableau knowledge and experience.

  • Experience with overcoming issues when integrating data from non-compatible sources and with the development of reporting tools
  • High level of IT understanding required to use the tools and software to the level that the role demands (in particular the Microsoft Office Suite (Excel, Access, Visual Basic), data warehousing principles)
  • Proven experience of using complex Excel functions, such as formulas, vlookups, pivot tables, Visual basic coding to develop end-user interfaces and automate tasks
  • Keen enthusiasm for managing information and effective knowledge management
  • Strong proactive analytical skills required to understand process data and translate it in to Management Information
  • Strong time management skills, and ability to prioritize multiple activities efficiently
  • Must have ability to act independently, keeping all relevant people up-to-date wherever appropriate and exercising a proactive sense of responsibility
  • Strong organisational and interpersonal skills required to communicate effectively with all levels of the organisation, both locally and across the regions
  • Broad understanding of Shell Group Recruitment processes and knowledge of the Group KPI reporting standards
  • Knowledge of Recruitment systems (e.g. Taleo, Lumesse, Kenexa, Netmedia) would be beneficial but not essential
  • At least 5 year(s) of working experience in the related field is required for this position

  Team Lead for Recruitment Services

Job Description

The purpose of this position is to lead the Recruitment Services team supporting either APAC, EMEA or Americas/Canada region to deliver a world class and cost effective recruitment experience to candidates, business partners and Shell employees.

  • Manage a team of Recruitment Advisors by ensuring the delivery of end to end Recruitment Operations support to candidates, Recruiters/Sourcers, Recruitment Managers, Business Assessors and employees in the APME region achieving Service Level Agreements and targets
  • Work closely with the Regional Recruitment Manager, Country Recruitment Managers and other Recruitment teams in the region and able to influence for delivery targets
  • Ensure operational delivery capability for event planning and assessment coordination. Monitor and analyze delivery pipeline regularly, proactively identify potential bottlenecks and ability to mitigate early
  • Act as a Compliance Focal Point in the region, ensuring compliance standards of the total recruitment process in the region as well as meeting controls and audit requirements with current legislation and Shell values are met. Specific activities include cascading compliance-related updates in the region and leading any regional or audit checks (e.g. EEO, external)
  • Accountable for efficient management of business interviewers and assessors to ensure increased business participation and limited usage of external consultants
  • Supports simplification and alignment of processes, procedures and governance to policies and guidelines of the Recruitment Portfolio

Job Requirements

  • Preferably, minimum of 4 years working experience, with Recruitment background as an advantage
  • Proven influencing, stakeholder engagement, with experience of dealing with diverse backgrounds
  • Ability to collect, analyze and present data to formulate conclusions and business cases
  • Previous experiences in a Leadership and virtual work setting is an advantage
  • With project and change management experience
  • With Continuous Improvement (CI) background is an advantage
  • Excellent communication skills (both oral and written)

  Customer Operations Specialist – Order to Cash (Client Support)

Job Description

This job sits within the Order to Delivery Journey forming a critical part of the Customer Fulfilment Cycle. The Customer Operations Specialist Order to Cash provides high quality frontline support to existing Shell Customers from Order through to payment. Customer Operations Specialist Order to Cash drives proactive communications, value-adding interactions and effective issue resolution, providing best-in-market Customer experience

This role may focus on some or all of the accountabilities below, depending on operational requirements. Businesses serviced include but are not limited to: Global Commercial, Commercial Fleet and Retail. These activities cover all Customer levels including Key Accounts and Platinum Customers.

Job Requirements

  • Customer Language Proficiency (at least 1 if multiple language business) – C1
  • English Language Proficiency – B2
  • Bachelor’s Degree in Business related major or equivalent experience
  • Previous experience in Customer service
  • Experience in Microsoft Office
  • Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures
  • Able to demonstrate a continuous improvement mindset
  • Demonstrated communication and relationship building skills
  • Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities

  Customer Operations Specialist – Deal Management (Sales Support)

Job Description

This job sits within the Deal Management Journey forming a critical part of the Customer Fulfilment Cycle. The job supports delivery of a Customer Value Proposition that sets Shell apart from its competitors. The COS Deal Management supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life-cycle. The Specialist Deal Management owns pricing and the contract set up, amendment and management process. This role makes sure Customers find it easy to do business with Shell by providing a best-in-market Customer experience. This role may focus on some or all of the accountabilities below:

  • Contract Management: Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Play Book
  • Pricing: Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and chargebacks, investment deals, invoice accuracy, and resolving pricing related errors and disputes
  • Troubleshooting: Provide “One Team” support for Sales in owning and resolving all Deal Making issue resolution. Work to uncover issue root cause of issues and implement sustainable fixes. Act as resolution owner of Customer complaints. Feedback outcomes to COS Order to Cash colleagues who will communicate with customers
  • Master Data Set Up & Amend: Maintain Sales Hierarchy, contract registers and banding adherence. Set up and amend Customer master data Act as Resolution Owner for Master Data Disputes
  • Product Lifecycle Data Management: maintain inclusions, exclusions and listings of products in support of PLM and Customer specific requirements
  • Data Integrity Management: Maintain master data integrity. Review DQS reports, correct any data errors and track performance against SLA
  • Disputes: investigate and process billing discrepancies

Job Requirements

  • Language: Customer Language Proficiency (at least 1 if multiple language business) – C1
  • English Language Proficiency – B2Other Skills & Experience
  • Bachelor’s Degree in Business or equivalent
  • Previous experience in Customer service or operations
  • Experience in Microsoft Office; GSAP/ H3 experience preferred
  • Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of Shell

  Team Lead for Customer Operations

Job Description

The Customer Operations Team Leader is responsible for the performance and management of a team of Customer Operations Specialists. Develop and empower staff, recruit talent, communicate performance status to leaders and manage key business partner relationships. Identify and lead process improvement opportunities, ensuring SLAs and KPIs are achieved.

This role requires all or some of the accountabilities below to be performed, depending on class of businesses requirements and Journey span. Businesses serviced include but are not limited to: Global Commercial, Commercial Fleet and Retail. These activities cover all Customer levels including Key Accounts and Platinum Customers. Responsibility may span one or both of the Deal Management and Order to Cash Journeys.

  • Lead and Manage:
    • Lead and manage a team of 10 to 16 Customer Operations Specialists
    • Support team member development and actively manage succession planning
    • Manage daily team resourcing, recruitment and selection of new Customer Operations Specialists
  • Performance Management:
    • Accountable for the overall performance of team members and the team as a whole, positively recognising excellent performance and effectively managing any underperformance
    • Ensure all KPIs defined for the team are met, and team members are equipped with the knowledge, skills and support to perform them effectively
    • Champion Customer 1st culture and the behaviours required within the team to deliver an exceptional customer experience
    • Proactively liaise with other business stakeholders involved in operational processes (e.g. Sales, Marketing, Finance Operations, Credit, Retail) making sure performances and SLAs are met
  • Escalations and Complex Issue Resolution
    • Through collaborative leadership, drive resolution of complex customer issues in liaison with partners from other functions such as Sales, Marketing, Supply Chain & Logistics and Credit
    • Act as escalation contact for Customers or Sales dissatisfaction issues related to Customer Operations Specialists or other service providers
  • Business Partner Engagement
  • Build strong relationships with Account Managers and Sales Leaders
  • Liaise regularly with business stakeholders to ensure the team has access to all relevant information to perform effectively in their roles
  • Support Account Managers in business reviews

Job Requirements

  • Candidate should have Customer Language Proficiency and English Language Proficiency
  • Bachelor’s Degree in Business related major or equivalent experience
  • Previous experience in a Customer service
  • Has proven leadership track record
  • Experience in coaching and developing others
  • Proven ability to manage multiple priorities to meet Stakeholder expectations
  • Able to put Customer centricity at the heart of the role, inspiring a team to deliver an exceptional Customer experience
  • Able to develop an extensive network of contacts, subject matter experts and decision makers across the business to help resolve issues
  • Demonstrate relationship building skills, across several levels, including Customers team members and business partners
  • Demonstrate an in-depth knowledge of the business this role supports
  • Full knowledge of Group policies and standards

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