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JOB OPENINGS
Technical Support Representative LEVEL 2
Qualifications:
- At least 2 years of extensive working experience in the customer experience field with direct customer support experience and a strong customer satisfaction record
- Familiar with different open source programming language (PHP, javascript, MySQL, HTML)
- Ability to go beyond help center articles and understand the technical system to resolve client queries
- Ability to absorb complex technical concepts and communicate them to a non-technical audience
- Excellent English communication skills both oral and written is a must
- At least 1 year of experience in phone and chat support
Customer Service Representative - Billing & Policy
- Technical troubleshooting experience using an online advertising / analytics product
- Technical troubleshooting hardware / software products
- Troubleshooting billing, policy, insurance claims related issues
Technical Support Representative - Search & Video
- Technical troubleshooting experience in SEM (Search Engline Marketing) and SEO (Seach Engine Optimization)
- Experience in supporting Advertising products for search, display and mobile)
- Front-end experience in basic web programming in HTML, JavaScript and writing SQL queries
Technical Support Representative - Creative Ads Support
- Advanced knowledge in Object Oriented Programming paradigm
- Proficiency in HTML5, CSS, Javascript and mobile SDKs
- Knowledge in DoubleClick Studio and Rich Media is preferred
- Knowledge in online advertising and digital technologies
Salary Package:
- Up to 50K basic pay + allowance
- HMO on day 1 plus dependents after regularization
- Team incentives
- Free meal