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Technical Support Representative LEVEL 2

Qualifications:

  • At least 2 years of extensive working experience in the customer experience field with direct customer support experience and a strong customer satisfaction record
  • Familiar with different open source programming language (PHP, javascript, MySQL, HTML)
  • Ability to go beyond help center articles and understand the technical system to resolve client queries
  • Ability to absorb complex technical concepts and communicate them to a non-technical audience
  • Excellent English communication skills both oral and written is a must
  • At least 1 year of experience in phone and chat support

Customer Service Representative - Billing & Policy

  • Technical troubleshooting experience using an online advertising / analytics product
  • Technical troubleshooting hardware / software products
  • Troubleshooting billing, policy, insurance claims related issues

Technical Support Representative - Search & Video

  • Technical troubleshooting experience in SEM (Search Engline Marketing) and SEO (Seach Engine Optimization)
  • Experience in supporting Advertising products for search, display and mobile)
  • Front-end experience in basic web programming in HTML, JavaScript and writing SQL queries

Technical Support Representative - Creative Ads Support

  • Advanced knowledge in Object Oriented Programming paradigm
  • Proficiency in HTML5, CSS, Javascript and mobile SDKs
  • Knowledge in DoubleClick Studio and Rich Media is preferred
  • Knowledge in online advertising and digital technologies

Salary Package:

  • Up to 50K basic pay + allowance
  • HMO on day 1 plus dependents after regularization
  • Team incentives
  • Free meal

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